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Interviewee:PingAn平安保险(NationalcallcenterinSuzhou)Location:SuzhouTime:October2001¶Background:200seats,200-300staff,tensofmillionsRMBinvestmentforthiscallcenter,hundredsofthousandsofmonthlycalls,averageof3-5minuteseach,heavyrequirementfordatacommunication,limitedrequirement(<10%)formobilecommunication,currentservicesincludesvoice,ISDN,Ethernet,VPN,withADSLinfutureSeeChinaTelecomasadinos... 2025-05-058789.5 KB4页17
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