Training and Development.pptVIP免费

McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-1McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-2TrainingandDevelopmentTrainingandDevelopmentTrainingandDevelopmentTrainingandDevelopmentchapterchapter13McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-3IntroductionIntroductionOrientation–orients,directs,andguidesemployeestounderstandwork,firm,colleagues,andmission(socialization)Training–helpsemployeesdotheircurrentworkDevelopment–preparesindividualsforthefutureFocusesonlearningandpersonaldevelopmentMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-4ToreduceanxietyToreduceturnoverTodeveloprealisticexpectationsTosavetimeGoalsofOrientationGoalsofOrientationMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-5HowOrientationWorksHowOrientationWorks(1of2)(1of2)1.Orientationshouldbeginwiththemostrelevantandimmediatekindsofinformation2.Themostsignificantpartoforientationisthehumanside3.Newemployeesshouldbe“sponsored”ordirectedintheimmediateenvironmentbyanexperiencedworkerorsupervisorMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-6HowOrientationWorksHowOrientationWorks(2of2)(2of2)4.Newemployeesshouldbegraduallyintroducedtothepeoplewithwhomtheywillwork5.NewemployeesshouldbeallowedsufficienttimetogettheirfeetonthegroundbeforejobdemandsonthemareincreasedMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-7TrainingTrainingThesystematicprocessofalteringthebehaviorofemployeesinadirectionthatwillachieveorganizationgoalsTrainingisrelatedtopresentjobskillsandabilitiesTraininghasacurrentorientationHelpsemployeesmasterspecificskillsandabilitiesneededtobesuccessfulMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-8GoalsofTrainingGoalsofTraining(1of2)(1of2)TrainingvalidityDidthetraineeslearnskillsoracquireknowledgeorabilitiesduringthetraining?TransfervalidityDidtheknowledge,skills,andabilitieslearnedintrainingleadtoimprovedperformanceonthejob?McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-9GoalsofTrainingGoalsofTraining(2of2)(2of2)IntraorganizationalvalidityIsthejobperformanceofanewgroupoftraineesinthesameorganizationthatdevelopedtheprogramcomparabletothejobperformanceoftheoriginaltraininggroups?InterorganizationalvalidityCanatrainingprogramthathasbeenvalidatedinoneorganizationbeusedsuccessfullyinanotherfirm?McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-10LearningTheoryandTrainingLearningTheoryandTraining(1of2)(1of2)ThetraineemustbemotivatedtolearnThetraineemustbeabletolearnThelearningmustbereinforcedThetrainingmustprovideforpracticeofthematerialMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-11LearningTheoryandTrainingLearningTheoryandTraining(2of2)(2of2)ThematerialpresentedmustbemeaningfulThematerialmustbecommunicatedeffectivelyThematerialtaughtmusttransfertothejobMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.13-12LearningOrganizationsLearningOrganizationsOrganizationsthatareproficientin:AsystematicapproachtoproblemsolvingExperimentationwithnewapproachesLearningfromtheirownexperienceandhistoryLearningfromtheexperiencesandbestpracticesofothersTransferringkn...