GelcoExpenseManagementAdivisionofGelcoInformationNetwork,Inc.10700PrairieLakesDriveEdenPrairie,MN55344-3886Formoreinformation,pleasecontactusat1.888.886.5123orwww.gelcoexpense.com.©2003GelcoInformationNetwork,Inc.Allrightsreserved.Informationissubjecttochangewithoutnotice.GelcoTravelManagerandExpenseLinkareregisteredtrademarksofGelcoInformationNetwork,Inc.Allothernamesaretrademarksoftheirrespectiveowners.ABOUTGELCOFormorethan100years,Gelcohasbeenaleadinginnovatorincreatingexpensesolutionstomanageandcontrolthecostsofbusinesstravelandentertain-ment.Today,Gelcoprovidesexpensemanagementservicesforglobalbusinesses,governments,andhighereducation.ManagingT&EOperations,Costs&AutomationAnExclusiveStudyConductedby:IOMA’sReportonManagingT&EInstituteofManagement&Administration,Inc.NewYork,NewYorkSponsoredbyGelcoExpenseManagement888.886.5123www.gelcoexpense.comReferenceGuide2003GC27369_Cover2/11/0310:45AMPage1AnExclusiveStudyConductedby:IOMA'SReportonManagingT&EInstituteofManagement&Administration,Inc.NewYork,NewYorkSponsoredbyGelcoExpenseManagement888-886-5123www.gelcoexpense.comIOMA2003ManagingT&EOperations,Costs&AutomationReferenceGuideGelco273692/11/0310:46AMPage1Gelco273692/11/0310:46AMPage2SponsoredbyGelcoExpenseManagement|3IOMA2003ManagingT&EOperations,Costs&AutomationReferenceGuideIntroductionInthepagesthatfollow,IOMA’sReportonManagingT&EpresentstheresultsofitsrecentstudyofhowT&Emanagersareimprovingtheiroperationsandcontrollingcosts.Theirresponses,categorizedbytopic,beginonpage12.Somecommentshavebeeneditedforaddedclarity.Inpublishingthisreferenceguide,IOMA’sReportonManagingT&Ewishestothankallwhoparticipatedinthesurveywhoseresultsarerecordedhere.MarySchaffer,EditorContentsPAGE5-7TheFiveBestWaysToImproveYourT&EOperations8-9TestedWaysYouCanUsetoImproveYourA/PDept.’sProductivity10-11HowtoHandleTwoofTheNastiestT&EIssues:MileageandReceipts12WhatistheMostSuccessfulChangeImplementedinT&EManagementOverthePastYear?12Obtainedbetter,moretimelyT&Ereportsfromindividuals12Eliminatedorreduceduseofcashadvances13Requiredemployeestotakepersonalliabilityfortheirtravelcard13ShortenedT&Ereimbursementdates14Movedtoexceptionauditingonly14Beganusing/increasedusageofcorporateT&E/P-Card14ImprovedT&Edepartmentreports15Began/expandedbenchmarkingofT&Eactivities(cost,errors,staffproductivity,etc)15Developedstrongerrelationshipswithotherdepartmentmanagers16Beganusingperdiems16-17UsednewtechnologytoincreaseT&Estaffproductivity18InstitutedstrictercontrolsoverT&ECosts19MovedtoonecardforT&E,procurement19Improved/streamlinedT&Esystemsandprocedures20BeganusingtheInternet/intranetforT&Eformsandreportsubmission21Switchedto/expandeduseofT&Eserviceprovider21Reducedextentofin-depthchecking22-23Wrote/revisedT&Epolicies23-25BeganusingdirectdepositforT&Epayments25Stoppedrequiring/changedthresholdforup-frontapprovalfortraveland/orT&Ereportapprovalstdates28Other26-27RegainingControlOverExpenseManagement©2002,InstituteofManagement&Administration,Inc.Price:$119.00.ThissurveyhasbeensponsoredbytheInstituteofManagementandAdministration,Inc.,29West35thSt.,NewYork,NY10001-2299.(212)244-0360;Fax:(212)564-0465.EDITOR:MarySchaefferSPECIALREPORTSMANAGER:JohnPitsiosMANAGINGEDITOR:SukanyaMitraGROUPPUBLISHER:PerryPattersonEDITORIALDIRECTOR:DavidFosterGelco273692/11/0310:46AMPage3Gelco273692/11/0310:46AMPage4SponsoredbyGelcoExpens...
