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1cmnctnstl2bcCommunicationStyles•Francesassumedthatcriticismshouldbetemperedwithpraise–includingpraiseequalizestheotherwiseone-downposition•Johnrecognizedtheritual–heardpraiseasfirststepofpatternappreciatedtactofapproach–understoodthatcriticismwasthemainmessage•Alassumedfeedbackwouldbedirect–shouldbedirect:whatissaidisthemessageFrancetoldhimeverythingwasfinecriticismwassuggestionratherthandirectionSource:Source:Tannen,Deborah,“TalkingFrom9to5”,AvonBooks,1994;Tannen,Deborah,“YouJustDon’tUnderstand”,BallantineBooks,NewYork,1990AnalysisofStyle-GivingFeedback(2of2)2cmnctnstl2bcCommunicationStylesSource:Tannen,Deborah,“TalkingFrom9to5”,AvonBooks,1994;Tannen,Deborah,“YouJustDon’tUnderstand”,BallantineBooks,NewYork,1990HierarchyEqualityStyleAssumptions:StyleAssumptions:•Bluntfeedbackisdirectandhonest•Feedbackisaboutbusiness,notfeelings•Bluntfeedbackiscallousandharsh•Therelationshipisasimportantasthemessage•Importanttobetactful;includepraise•Givingcriticismisaninherentlyone-upposition–itcan’tbedisguised•One-upnatureneedstobeequalized•“Saveface”byprovidingpraiseaswellascriticismStylisticNorms-GivingFeedback3cmnctnstl2bcCommunicationStyles•Isabelleintroducesanideainameeting•Itisignored•Laterinthemeeting,Janesuggeststhesameideaagain–expandsonit,sellingittogroup•Ideaisadopted;Janereceivescredit•NeitherIsabellenorJaneacknowledgetheideaasIsabelle’sInitiatinggoodideasisnotenough.Youalsohavetogetcreditforthem.Source:Tannen,Deborah,“TalkingFrom9to5”,AvonBooks,1994;Tannen,Deborah,“YouJustDon’tUnderstand”,BallantineBooks,NewYork,1990StyleinAction-GettingCreditforYourIdeas(1of2)4cmnctnstl2bcCommunicationStylesSource:Tannen,Deborah,“TalkingFrom9to5”,AvonBooks,1994;Tannen,Deborah,“YouJustDon’tUnderstand”,BallantineBooks,NewYork,1990•Isabelle’scommentsdidnotgetheard–introducedherideaindirectly,usingadisclaimer“thisprobablywon’tworkbut…”–spokesoftly–spokebriefly–spoketentatively•Jane’scommentsdidgetheard–introducedherideadirectlyandsuccinctly–spokeenthusiastically–spokeatlength–spokewithcertaintyAnalyzingStyle-GettingCreditforYourIdeas(2of2)5cmnctnstl2bcCommunicationStylesSource:Tannen,Deborah,“TalkingFrom9to5”,AvonBooks,1994;Tannen,Deborah,“YouJustDon’tUnderstand”,BallantineBooks,NewYork,1990HierarchyEqualityStyleAssumptions:StyleAssumptions:•Seekvisibility•Downplaydoubts–otherwiseyou’llappearinsecure•Claimcreditforyourideas•Seekequalexposure•Downplaycertainty–otherwiseyou’llappearboastful•Goodworkwillberecognized•Shiftstatusuponebyclaimingcredit•MaintainequalstatusbyneverclaimingcreditStylisticNorms-GettingCreditforYourIdeas6cmnctnstl2bcCommunicationStyles•CanYouUseThisModule?•HowCommunicationWorks•CommunicationandPerception•StylesintheWorkplace•CommunicatingatBain•UnderstandingYourIndividualStyle•ManagingCommunicationatBainAgenda7cmnctnstl2bcCommunicationStyles•Directcommunication•Aggressiveinteraction•Pro-activeproblem-solving•IdeaassessmentbychallengeBain’sdominantstylereflectsmanyhierarchicalcharacteristics.Stylefavors:Bain’sNorm(1of2)8cmnctnstl2bcCommunicationStylesWhileBain’scommunicationnormisprimarilyhierarchical,thenormmaydependonthesituation.SituationOne-on-onewithmanagerCaseteammeetingTaskforcemeetingClientmeetingStyleDependsonmanagerHierarchicalEqualityDependsonclientnormBain’sNo...