Internalconsultantsplayauniqueroleindrivingsuccessfulchangeinorganizationsacrosstheglobe.Notonlydotheysupportthespecificsolutiondevelopmentandexpertise—andsometimestheprojectmanagementsupport—buttheyareoftenakeyplayerinthechangemanagementactivitiesthatsupportprojectimplementation.内部顾问在推动全球组织的成功变⾰⽅⾯发挥着独特的作⽤。它们不仅⽀持特定的解决⽅案开发和专业知识(有时还⽀持项⽬管理)，⽽且常常是⽀持项⽬实现的变⾰管理活动的关键参与者。Thisarticleincludesanoverviewofinternalconsultingandalookathowinternalconsultantssupportchangemanagement.ThefirstpartiswrittenbyDr.WilliamTrotter,previousmanagingdirectoroftheAssociationofInternalManagementConsultants,andlooksattheroleofinternalconsultants.ThesecondpartiswrittenbyTimCreasey,Prosci'sChiefInnovationOfficer,focusingontheroleofinternalconsultantsinsupportingeffectivechangemanagementimplementation.本⽂包括内部咨询的概述和内部顾问如何⽀持变⾰管理的研究。第⼀部分由WilliamTrotter博⼠撰写，他是内部管理顾问协会的前任执⾏董事，并着眼于内部顾问的⻆⾊。第⼆部分由Prosci的⾸席创新官TimCreasey撰写，重点关注内部顾问在⽀持有效变⾰管理实施中的作⽤。UnderstandingtheInternalConsultant了解内部顾问ByDr.WilliamTrotter,PreviouslyManagingDirectoroftheAssociationofInternalManagementConsultants作者:WilliamTrotter博⼠，前内部管理顾问协会常务董事Whatisaninternalconsultant?什么是内部顾问？Ourworkingdefinitionisthataninternalconsultant(IC)isanyindividual/groupwhichservesinternalclientsinanadvisorycapacity,including:我们的⼯作定义是，内部顾问是以顾问身分为内部客户服务的任何个⼈/团体，包括:Myexperienceisthatofthetotalnumberofpeopleinacompanyperformingthisfunction,thereareonlyasmallportionoftheminformalinternalconsultinggroups.ManyformalICgroupshaveacombinationofemployeesfromvariousareasoftheorganization,eitheronapermanentorrotationalbasis,andexternalconsultantshiredintothegrouptobringtheirexpertiseandknowledgeofhowtoprovidetheservicesneeded.Whilesomeorganizationsdohaveformalinternalconsultinggroups,therearemanypeoplefulfillingtherolewithoutthetitle.TheseindividualsareofteninHR,OD/OE,orProjectManagementOffices.Regardlessoforganizationalaffiliation,thoseperforminginternalconsultingtypeservicesneedcoreconsultingskills,whichtheAIMChelpstodevelop.我的经验是，在履⾏这⼀职能的公司总⼈数中，只有⼀⼩部分⼈在正式的内部咨询团队中。许多正式的内部咨询⼩组有来⾃组织不同领域的⻓期或轮换雇员，以及受雇于该⼩组的外部顾问，他们带来了关于如何提供所需服务的专⻔知识和知识。虽然⼀些组织确实有正式的内部咨询⼩组，但有许多⼈在履⾏这⼀职责时没有头衔。这些⼈通常在HR、OD/OE或PMO（项⽬管理办公室）⼯作。不管组织属性如何，那些从事内部咨询类型服务的⼈需要核⼼咨询技能，AIMC帮助他们发展这些技能。Whatmakesagoodinternalconsultant如何成为⼀个好的内部顾问Internalconsultantsneedacombinationofcompany/industryknowledgeandcoreconsultingskills.Itisalsohelpfultohaveadditionalexpertiseinoneormorekeypracticeareassuchasstrategic/businessplanningandperformancemeasurement,processmanagement(includingqualitymanagementandSixSigma)ororganizationaleffectiveness/development.内部咨询师需要结合公司/⾏业知识和核⼼咨询技能。在⼀个或多个关键实践领域，如战略/业务规划和绩效衡量、过程管理(包括质量管理和六⻄格玛)或组织效⼒/发展⽅⾯，拥有额外的专业知识也是有帮助的。Itisalsoimportanttounderstandtheessentialdynamicsofmanagingaconsultingtypeoforganization.了解管理咨询类型组织的基本动态也很重要。TheAIMChasdeveloped...
