Final Deliverable Generic.pptVIP免费

DRAFTF&ABPORecommendationInternalCGE&YDeliverableJuly15,20032DRAFTExecutiveSummaryHypothesisDiversifiedServicesCompanyhasutilizedsharedservices,processreengineeringandleveragedlowcostlabormarketswhichmayprovideanopportunitytogeneraterevenue(DiversifiedServicesCompanyreferstoitas“insourcing”)AmarketexistsforcompaniessuchasDiversifiedServicesCompanyandotherbusinesspartnerstoleveragetheircapabilitiestocapitalizeonthisopportunityInitialResultAccordingtoGartnerandIDC,theglobalF&ABPOmarketsizefor2003isabout$34billionwithaCAGRof12-14%ArecentCGE&Ysurveyindicatesthat49%oftheglobal/largemarketcompaniesand33%ofmidsizecompanieshaveawillingnesstooutsourceF&AactivitiesSurveyalsoidentifiedthatglobal/largemarketcompanieshaveahighutilizationofsharedservicesandERP(65%and76%respectively)Asasresult,futureBPOopportunitieswillexistinmarketsegmentsthatinclude(1)largemarketcompanieswithoutsharedservicesandERPand(2)middlemarketcompanieswithorwithoutsharedservicesandERP(3)companieswithouttheinvestmentcapabilityinlowercostmarketssuchasNewDelhi,China,EasternEuropeBasedonCGE&Yinterviews,themarketplacesthehighestemphasisoncostcompetitiveness,servicequality,technicalcapabilitiesandtrackrecordforexistingandpotentialFA&BPOprovidersDiversifiedServicesCompanyhasleveragedassetsinNewDelhiandotherlowercostareastoyieldlowtransactioncostsandaverageproductivitylevels(within2quartileprocessperformance)butprocessconsistency(I.e.sigmalevel)isstillevolvingDiversifiedServicesCompanytechnologyorganization(AET)hasleveragedNewDelhitomaintainitsapplicationsinacosteffectivemannerandoperatesatCMMlevel3,thoughthetechnologyishighlycustomizedDiversifiedServicesCompanyhasprocessandtechnologyimprovementopportunities(ascomparedtocommercialquality)thatwillhavetobeaddressedpriortoofferingservicesonacommercialbasisAddressingtheGapThoughtheDiversifiedServicesCompanyGTPorganizationhasbeensuccessfultodate,implementationofERPtechnologyandrelatedintegrationofprocesseshavethepotentialtofurtherimproveitscostandproductivitylevelsandtoimprovepredictabilityandconsistencytolevelsrequiredforcommercialpurposesDiversifiedServicesCompanycouldcontinuetotransformitsGTPprocessesthroughprocessreengineeringand/orimplementationofnewtechnologies(ERPandNon-ERP),requiringsubstantialcashinvestmentwithsome,average,butnotoutstanding,returnsBasedoninputfromDiversifiedServicesCompanyseniormanagementweunderstandthatasubstantialinvestmentwouldnotbeanattractivegoforwardoptionAdditionally,oneofthemajorstrategicobjectives,costvariablization,cannotbereadilyachievedthroughDiversifiedServicesCompanytransformationaloneAdditionalOptionsDiversifiedServicesCompanymayconsideroutsourcingitsF&Aprocessesandtechnologyapplicationsmanagementtoabusinesspartnertoachievesubstantialbenefitsandtovariabilizecosts,withoutDiversifiedServicesCompanyalonemakingsubstantialinvestmentsCGE&Yiscurrentlyevaluatingtheseopportunities3DRAFTWehaveCompletedtheBPOHighLevelAssessmentPhasePhase1:HighLevelAssessmentConductHigh-levelAssessmentDevelopBusinessCase/Model/RoadmapGo/NoGoDecisionPhase3:FinalizeBusinessModelDealStructuringandProgramManagementExecuteAgreements/LaunchProgramPhase2:DueDiligenceReviewBusinessPartnersDuration:12–16weeksDuration:4-8weeksFinalizeTransitionandLaunchActivitiesTransitionPhaseSelectBusinessPartnersIdentifyNewValueOpportunitiesValidateP...