BPO Final LOU Generic.clean.docVIP免费

March27,2003Mr./Ms.ExecutiveVicePresidentDiversifiedFinancialInstituteNewYork,NY10285DearMr./Ms.WeenjoyedourrecentmeetingconcerningBusinessProcessOutsourcing(BPO)anddiscussingourproposedCapGeminiErnst&YoungU.S.LLC(CGE&Y)involvementincreatingaBPObusinessplan.Weappreciatethetimeyouandyourteamallottedtous,andweareexcitedaboutexploringthepotentialbenefitsofaDIVERSIFIEDFINANCIALINSTITUTE/CGE&YventureintoBPO.ThisletterprovidesamoredetaileddescriptionofourproposalforthedevelopmentofaBPObusinessplanandclarifiesourexpectations.WhatWeProposetoDo:BasedonourknowledgeandexperienceintheFinance&Accounting(F&A)BusinessProcessOutsourcingmarketplace,CGE&YwillworkwithDIVERSIFIEDFINANCIALINSTITUTEtoprovidemarketintelligence,operationalF&Ainputintothebusinessprocessoutsourcingdevelopment,aswellasotheranalysistosupportaproposedBPOmodel.ThisprocesswillbedoneutilizinginputsfrombothDIVERSIFIEDFINANCIALINSTITUTEandCGE&Yresources,reportingtoyouandme.UnderRickMcMichael’sleadership,adedicatedteamofCGE&YprofessionalswillworkwithDIVERSIFIEDFINANCIALINSTITUTEsubjectmatterexperts(SMEs)torecommendtheplanforDIVERSIFIEDFINANCIALINSTITUTEandCGE&Ytolaunchandoperateacommercialventureintothefinanceandaccountingservicesmarketplace.BecauseoftheimportanceofourrelationshipwithDIVERSIFIEDFINANCIALINSTITUTEandthevisibilityofthisassignment,JimGreene,aseniorVPandourheadofFinancialServices,willserveastheAdvisoryVicePresidentonthisassignment.Jimbringsover25yearsofstrategyandITexperienceinthepaymentsandcommercialbankingspace.ForacompleteBPObusinessplanthatcanassistthepartiestomakethenextleveldecisions,weagreethattheBPOBusinessplanincludeanassessmentofthecompetitivemarketplace,targetmarketsappropriateforDIVERSIFIEDFINANCIALINSTITUTEandCGEY,andF&Aprocessesandtechnologyplatforms,includingvolumesandcurrentoperationalprocessesandcosts.Wealsobelievethattheplanwillrequireaproposedbusinessmodel,includingtheITplatformsrequiredtosupportit,aninitialgovernancestructure,anestimationofthetimingofthecommercializationofthebusinessventure,andpotentialcommercialshortfalls,ifany,inthepresentpositionsofDIVERSIFIEDFINANCIALINSTITUTEandCGE&YasitrelatestoBPO.Itwillalsoincludeanassessmentofwhatuniquevalue-addedcapabilitiesDCDB0120591636.10318031017E00646616DIVERSIFIEDFINANCIALINSTITUTEandCGE&Ywillbringtoapotentialpartnership.DIVERSIFIEDFINANCIALINSTITUTEandCGE&YshallmeetpromptlyafterexecutionofthisletterandjointlyprepareascheduleforpreparationandestimatedcompletionoftheBPObusinessplan,includingstagesandmilestones.CGE&Yanticipatesthatwecandeliverthedraftbusinessplanwithinsixtoeightweeksfromthestartdate,dependingonschedules,availabilityofresourcesandtimelyaccesstoDIVERSIFIEDFINANCIALINSTITUTEinformation.Wewilldedicateateamofbothfullandparttimeprofessionalstocreatetheplan.AdditionalRightsandResponsibilitiesPriortostartinganyworkactivities,DIVERSIFIEDFINANCIALINSTITUTEandCGE&YwillagreetothebreadthanddepthofinformationrequiredtoanalyzeandcreatetheBPObusinessplan.WeestimatethatCGE&YwillneedseveralDIVERSIFIEDFINANCIALINSTITUTEprofessionalspart-timeforuptoeighthoursperpersonperweekoverthecourseoftheeightweekstoprovideDIVERSIFIEDFINANCIALINSTITUTEinformationandperspectiverequiredfortheBPObusinessplan.TheseSMEswillneedtohaveknowledgeofandexperiencewithyourexistingglobaltransactionprocessingprocesses,ITinfrastructure,processandtechnologycosts,...