岗位职责-ManagerJob1 (2).pptVIP免费

bcProfessionalStandardsMarch1998Author:PeterAmanContributors:BarbaraBjornsonLairdReedCopyright©1998Bain&Company,Inc.2professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOSAgenda•ComplianceandIntroduction•Policies•Cases•Sourcesofadditionalinformation3professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOSAgenda•ComplianceandIntroduction•Policies•Cases•Sourcesofadditionalinformation4professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOSProfessionalStandardsComplianceFailuretofollowdescribedpolicieswillresultinsignificantpenalties,uptoandincludingimmediateinvoluntarytermination.5professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOSPolicyAreasProtecting/sharingclientinformationCompetitordatagatheringExclusivityandclientconflictHarassmentanddiscriminationInsidertradingGeneralandExpensePoliciesPolicyAreas6professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS•What–asetofworldwideprofessionalstandards(capturedinclientservicepolicystatements)whichreinforceourcommitmenttoactingwithintegrityandhonesty–specificguidelines(capturedinclientservicepolicystatements)fortrickysituationswherethereistensionbetweendoingthebestfortheclientanddoingthe“right”thing,orbetweenneedsofmultipleclients–agroupofpeopleinthecenterandinlocalofficesdedicatedtointerpretingandapplyingthepoliciesProgramDescription(1of4)7professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS•Why–Bain’sreputationandsuccessultimatelydependsonittoensurethattheinstinctivereactiontoatrickysituationisgenerallytherightonereinforceafirmwidecommitmentto“doingtherightthing”reinforceaculturewhichembodiesintegrityandhonestythatwecanallbeproudofprovideabusinessenvironmentconsistentwithfirmmanagementandemployeesvalues–ProtectionfromlawsuitsProgramDescription(2of4)8professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS•Who–everyindividualemployee-embodiesourprofessionalstandards,thoroughlyunderstandsthemandappliesthemconsistentlyandcomprehensively–localofficeProfessionalStandardsProgramManager-interprets,counsels,providesfeedbacktootherofficesandtheCenter–ProfessionalStandardsProgramDirector(PeterAman)-centralresourcetomanageimplementationofprogramandassistdrivingofcontinuedprogramdevelopmentandimprovement–ProfessionalStandardsProgramOfficerandCoordinator(ColinAnderson,BarbBjornson)-centralresourcetofurtherdevelop,refine,andinterpret;mechanismformediation–Management-reinforce(actively),interpret,apply,provideincentives/disincentivesProgramDescription(3of4)9professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOS•How–throughlocalresources(ProfessionalStandardsManagerscoordinatedwiththeCenter)–worldwidetrainingforalllevels–rolemodelingattheteamlevel–localcommunicationsandmarketingcoordinatedbythecenter(e.g.,intranet)–internal/externalmarketing–incentivesanddisincentives–BVUProgramDescription(4of4)10professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOSAgenda•ComplianceandIntroduction•Policies•Cases•Sourcesofadditionalinformation11professionalstandardsbcCopyright©1998Bain&Company,Inc.ProfessionalStandardsBOSProfessionalStandardsPolicies•Protectingandsharingclientinformation•Com...