华为质量运营管理（6版）.pdf优质

《华为经营管理》丛书HuaweiQualityOperationManagement根据华为前高管管理团队资料整理汇编修订版（6版）目录第一章华为“零缺陷”质量管理体系的演进历程..............................................101.1起点：呆死料大会.....................................................................................111.2跟着客户成长起来的质量体系.................................................................121.2.1第一阶段，基于流程来抓质量......................................................121.2.2第二个阶段，基于标准抓质量......................................................121.2.3第三个阶段，基于文化抓质量......................................................131.2.4第四个阶段：基于客户体验的闭环质量管理体系......................141.3华为大质量观：正向与逆向闭环体系.....................................................141.4零缺陷，第一次就把事情做对.................................................................161.5质量成败在于文化.....................................................................................18第二章华为的质量之道..........................................................................................202.1第一阶段--脱离生产的专职质检.............................................................202.2第二阶段--基于数理统计的质量预测.....................................................212.3第三阶段--基于系统工程的全面质量管理.............................................222.4第四阶段--“零缺陷”质量文化.............................................................222.5华为的质量之路.........................................................................................232.6任正非的“质量文化”.............................................................................252.7感想.............................................................................................................27第三章华为质量管理的着眼点..............................................................................283.1树立超群的质量意识.....................................................283.2《华为基本法》明确质量方针及目标.................................................293.3内外联合管控质量.................................................................303.4对供应商的选择很挑剔.........................................................................313.5人才：华为面试很苛刻.....................................................................31第四章质量第一，交付第二..................................................................................314.1产品如人品：质量第一、交付第二、成本第三.....................................314.2大志小行、知行合一、让持续改善成为习惯.........................................324.3身边的英雄榜.............................................................................................324.4大处着眼，小处着手.................................................................................324.5自动化背后的英雄不是机器，而是人的智慧.........................................334.6以规则的确定性确保质量的稳定性.........................................................33第五章各环节的质量管理......................................................................................335.1经济形势分析.............................................................................................335.2制造环节的质量管理...........................................................