Benchmarkability v3.pptVIP免费

Benchmark&LeadingPracticeReviewOctober3,20022WhichMetricshaveBenchmarksAvailable?ApproveInvoiceScanInvoiceProcessinMilli/TapsQueryforInputdefectsReviewPrintChecks/ACHCheck/ACH/EFTACTIVITIES/PROCESSPRODUCT1a.Cycletime.1b.Cycletime.1d.Cycletime1c.Cycletime.7.%DeskInstructionsSFVQ5a.%Queryraised11a.ActivityCost5b.%rescanned11b.ActivityCost5c.Errors-Duplicate-IncorrectVendors-PolicyCompl.-Others11c.ActivityCost5d.%incorrectquery11e.ActivityCost11d.ActivityCost11f.ActivityCost5e.%Errorsnotdetectedinreview.5f.%ErrorsinCheckdelivery21.%GPSLACompl.26.%reissue35.Capabilitytohandlespl.request15.Back-upAvailability12.LaborCostperInvoice2a.%recievedoverdue2b.%SLACompl.2c.%SLAcompl.3.AgeingofWIP2d.%SLACompl.(QueryAgeing)1e.Cycletime.2f.%SLACompl.2e.%SLACompl.1f.Cycletime.6.%Rejected&NoPay22.%VendorTermCompliance23.GPcycletime24.E2ECycletime.25.Errors-Duplicate-IncorrectVendors-Others28.Write-offvalue27.%void13.Productivityatemployeelevel16.BCPReadinessCSA33.ProductCost29.VendorDrBal30.%manualpayment34.Discountcollectedandlost4.%straightthruprocessing31.#ofcustomercomplaints14.Resourceavailability(BasedonTimeTrackerdata)17.%leaveavailed10.CSAscores8.%useofTimetracker9.RPNScoreSFVQMIS42.%PO41.#ofInvoiceReceived&Processed43.%CPC44.%ElectronicPayment45.Spanofcontrol46.Millidowntime47.%CheckPaymentIndicatesthatabenchmarkisavailable3MetricTypeMetricName&TypeIsthereacomparablebenchmarkedmetricavailable?Speed22.%VendorTermCompliance(Product)Yes,“PercentofInvoicesPaidwithinTerms.”Benchmarkresultsareasfollows:23.GPCycleTime(Product)Close,butnotexactly.Acomparablemetricis“averagenumberofdaystoprocessavendorpayment.”MostcompanieshaveinvoicesmaileddirectlytotheirAPdepartment.Thebenchmarkresultsbelowreflectthis:ComparableBenchmarksforGlobalPaymentMetrics%ofSurveyRespondents%PaidwithinTerms17.9%Lessthan70%32.9%70.0-90.0%36.8%90.0-99.0%12.4%99.0+%%ofSurveyRespondents%PaidwithinTerms17.9%Lessthan70%32.9%70.0-90.0%36.8%90.0-99.0%12.4%99.0+%PercentileDays90th75th2daysMedian25th3days4days7days4MetricTypeMetricName&TypeIsthereacomparablebenchmarkedmetricavailable?Speed4.%StraightthruProcessing(Process)Yes,themedianvalueforthebenchmarkmetric“%ofTransactionsAutomated”is19%ComparableBenchmarksforGlobalPaymentMetrics5MetricTypeMetricName&TypeIsthereacomparablebenchmarkedmetricavailable?Quality25.Errors:Duplicate,IncorrectVendors,PolicyCompliance,Others(Product)Yes.Acommonlybenchmarkedmetriccalled“%ofVendorPaymentswithErrors”isused.Thisisanafter-the-factmeasure.Inotherwords,APdepartmentsdon’tknowabouttheirerrorunlesstheyareinformedbythedepartmentsimpactedbytheerror,thevendors,orgeneralaccounting,etc.26.%Reissue(Product)Yes.Acommonlybenchmarkedmetriccalled“%ofVendorChecksthatareReissued”isused.27.%Void(Product)Acommonlybenchmarkedmetriccalled“VoidedChecksasa%ofTotalChecks”isused.Benchmarkstudiesindicatedthatonaverage,0.02%ofchecksarevoided.PercentileReissueRate90th0.02%75th0.70%Median1.00%25th1.10%PercentileErrorRateDPMO90th0.05%50075th0.50%5,000Median1.00%10,00025th2.00%20,000ComparableBenchmarksforGlobalPaymentMetrics6MetricTypeMetricNameIsthereacomparablebenchmarkedmetricavailable?Value13.ProductivityatEmployeeLevel(Process)Maybe.Oneofthemostcommonbenchmarksis“Annual#ofInvoicesProcessedperAPFTE.”Calculation:Includepaperinvoices,EDI,andCPCtransactionsinthenumerator.Forthedenomin...