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1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABScanProcessReviewJune2003TravelBackOffice2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTED#DateQuestionWhoAnswer16/13Istherecentralcontroloftheclientmasterfile?Louise26/18Canyouprovide2002FTEnumbersLouise36/18Whatarethefollowingactivities(fromtheABMfile)andwhatcategorydotheybelongin(Accounting,Administrative,Capture,Reconciliation,A/P,A/R,MIS,Projects)?2.13.13ProcessQ50Rebuilds2.13.19LiaisonSupport2.3.14ProcessADM’s/ACM’s2.3.16GMAXBSPliaisonsupport2.3.4ProcessEnhancedCommissionRecovery–Air2.5.7ProcessEnhancedCommissionRecovery–ExchgsLouise46/30QuickbooksislistedintheSystemOverviewsectionforMIS,isthisthecase?(slide4)Louise56/30ShouldothercapturesystemsbelistedinFC-Ci.e.Galileo,Amedeus,etc?(slide4)LouiseOutstandingItems3DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTravelBackOfficePrimaryPrimaryProcessOwnerProcessOwnerLouiseEveringtonLouiseEveringtonSecondarySecondaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewTheTravelBackofficeprocessisallocatedintothefollowingfunctionalareas:Capture,A/P,A/R,Accounting,ReconciliationandMIS.TheTravelBackOfficeteamperformsthefollowingactivities:CaptureActivities–EnterairmemosintoGMAX(TravelBackOfficeSystem),balancingIAR(InteractiveAgentReporting)datawithGMAX,accountforticketsequencenumbers,reportingearlyclosebranches,providesHelpDesk,captureofmanualdocumentationforFOCUSmarkets,BSPMarketsQualityControlfunctions,performAutomaticprocess,provideHelpDeskfunctionsforBSPmarkets,assistintheprocessofnewbranchsetups,reconciliationofdomestictravelaccounts,processtravellerschecksandotherFES(Foreignexchangeservice)productsandservicesA/P–Processanybasefare,commissionortaxchangesinGlobalMax,voidchecksinGlobalMax,providedaily“TicketSummary“tothemarket,responsiblefortheperiodoverperiodaccountabilityinticketsequencenumbers,applieschecksissuedagainstMAXOpenPayableitemsandprovidesdisbursementinformationtotheTravelNetworkA/R–ResponsibleforprocessingallAmexMexicoCorporatetravelaccountingtransactions,GlobalMaxrefundprocess,create/distributemarketA/Rreports,invoiceARCandNON-ARCsalesthroughMAX,responsibleforclearinginMAX,prepareCorporateTravelClientbillingsthroughCorporateServicesSettlementSystem,maintainintegrityofdailyandmonthlydepositsofcommissions,providesreportingtothefield,clearsjournalentries,re-allocatemoniesandassistswithrecoveryofitemssenttocollections,responsibleforcompletingthecalculationofandfacilitatingpaymentforIncentivesdueCorporateandCorporatePurchaseCardclients,houseallcontracts,includinganyamendments,calculationandallocationoffeesfortravelrelatedtransactionsAccountingActivities–researchandprocessingJournalEntries,accountingandsettlementforgroupmeetingeventsandaccountingandaccrualadequacy.Reconciliations–ResponsibleforensuringthepaymenttoorfromARC/BSPisaccurateandisallocatedtothecorrectARC/BSPPayableaccount,createsfinancialentriestocorrectprocessingerrors,performsbalancinginMAX,performsthereconciliationbetweenBSPdataandGlobalMAX,providecustomerswithad-hocreportingMIS–Providestatisticalandmetricreports,identifytheappropriatemeasurestosupportTravelFinancialCapture,handlesTransferPricingandotherad-hocanalysisandreporting,refundunusedticketsforcorporateclientsandchargeacommissionProcessOverview4DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDSystemSystemOverviewOverviewFC-WestAccounting–Recons...