Storyline of KPI manual.docVIP免费

StorylineofKPImanualforKangwon’stopmanagement¶KPIIntroduction-KPIsareavehicleforchangingtheprocessbywhichKangwon’soperationismanaged.KPIsaremeasureswhichreflectchangesinthekeyunderlyingperformancedriversandhelpdiagnoseareasforaction.TheyareintendedtobethemostimportantinformationrequiredtomanageKangwon’soperationKPIsshouldbebasedonagoodunderstandingofKangwon’soperationandtheyshouldanswerthekeyquestionsaboutKangwon’soperationdrivers-ExampleofKPItreeandoperationdrivers(Exhibit1)KPIsgiveinsightsthataremorefocusedthantypicalmanagementinformation–CharacteristicsofKPIs(Exhibit2)Thephysicalendproductisaformofmanagementdata,whichcouldbehardcopyorelectronic(Exhibit3)KPIsareavehicleforleadingKangwon’sorganizationchange–operationalChangesbroughtbyKPIs(Exhibit4)KPIsisaneffectivetoolforKangwon’smanagementtomonitoroperationsandlookforimprovementapproaches–advantagesofKPIsasachangemanagementtool(Exhibit5)¶KPIdevelopmentprocessTherearethreelevelsindevelopingKangwon’sKPIsmonitoringsystem(Exhibit6)–Short-term,“simple”TOPimplementationmonitoringsystem–Shorttomedium-term,KPIcostmonitoringsystem–Longer-term,ROICmonitoringsystemThecurrentprojectisfocusedonthemediumlevel,KPIcostmonitoringsystem(Exhibit7)–BackupsteelmakingKPItree(Exhibit8)–BackuprollingKPItree(Exhibit9)Itisa5phaseddevelopmentprocess(Exhibit10)–ThefirstphaseistodefineKangwon’skeyperformanceindicators(Exhibit11).KPIsshouldbedefinedtoanswerKangwon’sfundamentaloperationquestions(Exhibit12)–HavingdefinedtheexactspecificationoftheKPIs,thecorrespondingdataneedstobeaccessed(Exhibit13).Backup,Datatableexample(Exhibit14)–Thethirdphasetypicallyinvolvesseveraliterationsofformattingandrefining.(Exhibit15).Backup,sampleKPItree(Exhibit16).Backup,samplereportgraph(Exhibit17)–ThedefinitionofKPItargetsstartstotranslatetheKPIsintoKangwon’smanagementprocess(Exhibit18).Backup,currentsetupofKangwonoperationtarget–98averageminusTOPsaving(Exhibit19)–ThefinalphaseofKPIdevelopmentprocessactuallyleadstothestartofKangwon’songoingKPImanagementprocess(Exhibit20)¶KPImanagementprocessEstablishtheinfrastructure(people,system,etc.)todelivertheKPIsonamonthlybase.(Exhibit21)–KPIteamstructure(Exhibit22)–Monthlykeyactivitiesforeachteam(Exhibit23)EstablishamonthlyforumandmodelformanagementtoreviewtheKPIs(exhibit24)–KPIscanbeviewedasahierarchyofresponsibilitiesthatareaccountabletodifferentlayersofKangwonmanagers(exhibit25)–Monthlyreviewmeeting–whoandwhentoattend(exhibit26)–Meetingagenda(exhibit27).ExampleofhoweachmanageraccountablereportandanalyzehisKPIperformanceofthepastmonthtotheCEO(exhibit27A).Backup,varianceanalysisworksheet(exhibit28).Exampleofhowtodiscussandagreeonactionsteps,responsibilitiesetc(exhibit28A).ReviewandmakenecessaryadjustmentofeachKPI.SetandagreeontheKPItargetsforthenextmonth–LinkKPIperformancetomanagers’performanceevaluationandincentivesystem(exhibit29)¶FutureoptionsDevelopROICtree(exhibit30)LinkKPIstocorporateplanningprocess(exhibit31)¶AppendixDetailedexampleofestablishingaKPIspreadsheettreeforaproductgroup(HB)DetailedexampleofestablishingaKPIspreadsheettreeforaoperationunit(rolling)