Managing Employee Discipline.pptVIP免费

McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-1McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-2ManagingEmployeeManagingEmployeeDisciplineDisciplineManagingEmployeeManagingEmployeeDisciplineDisciplinechapterchapter15McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-3CategoriesofDifficultEmployeesCategoriesofDifficultEmployees1.Thosewhosequalityofworkisunsatisfactory,owingtolackofabilities,training,ormotivation2.Thosewhosepersonalproblemsoffthejobbegintoaffecttheirproductivityonthejob3.Thosewhoviolatelawswhileonthejob4.ThosewhoconsistentlybreakcompanyrulesanddonotrespondtosupervisoryreactionsMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-4PossibleCausesofDeficientPossibleCausesofDeficientEmployeeBehaviorEmployeeBehaviorProblemsofintelligenceandjobknowledgeEmotionalproblemsMotivationalproblemsPhysicalproblemsFamilyproblemsProblemscausedbytheworkgroupProblemsoriginatingincompanypoliciesProblemsstemmingfromsocietyanditsvaluesProblemsfromtheworkcontextandtheworkitselfMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-5Category1:IneffectiveEmployeesCategory1:IneffectiveEmployees(1of2)(1of2)Therearethreegeneralquestionsamanagermightusetoanalyzetheperformanceproblem:1.Whatisthediscrepancy?2.Isitimportant?3.Isitadeficiencyinskills?McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-6Category1:IneffectiveEmployeesCategory1:IneffectiveEmployees(2of2)(2of2)Ifthereisadeficiencyinskills,thenitmustbecorrectedIftheproblemdoesnothavetodowithskills,thenitmustbeaddressedintermsof:removingobstaclescreatingamorepositivemotivationalclimatebringingaboutsometypeofjobchangeMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-7Category2:AlcoholicandSubstance-Category2:AlcoholicandSubstance-AbusingEmployeesAbusingEmployees(1of2)(1of2)Substanceabuseaffects12percentoftheworkforceItcostsorganizationsabout$150billionperyearinlostproductivityandrelatedexpensesSubstanceabuseisoneoftheleadingcausesofrecentincreasesinworkplaceviolenceMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-8Category2:AlcoholicandSubstance-Category2:AlcoholicandSubstance-AbusingEmployeesAbusingEmployees(2of2)(2of2)AlcoholanddrugtestingOmnibusTransportationEmployeeTestingActof1991AmericanswithDisabilitiesAct(ADA)considerationsFourthAmendmentconsiderationsregardingunreasonablesearchandseizureEmployeeassistanceprograms(EAPs)McGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-9CharacteristicsofEAPsCharacteristicsofEAPsEmployeesneedingassistanceareidentifiedandreferredtotheprogramTheemployeeisintroducedintotheprogram,andhisorherproblemisevaluatedTheemployeereceivescounselingandmaybegivenareferralfortreatmentEmployeesreceiveprofessionaldiagnosisandtreatmentUsuallyprovidedbyoutsideagenciesMcGraw-Hill/Irwin©2004TheMcGraw-HillCompanies,Inc.Allrightsreserved.15-10Category3:ParticipantsinTheftandCategory3:ParticipantsinTheftandOtherIllegalActsOtherIllegalActs(1of3)(1of3)Employeesengageinillegalactsincluding:employeetheftmisuseofcompanyfacilitiesorpropertydisclosureoftradesecretsembezzlementsabotageofproductsuseofcompanytelephonesandcreditcardsforpersonaluseMcGraw-Hill/Irwin©2...