FunctionalAreaBestPracticeQuestion(English)Question(Chinese)Performance12Howmanybillingpersonnel?有多少帐务人员？345678Isthereaseparatebillingdepartmentwithclearresponsibilityforbilling,ordothebillingpersonssitunderotherdepartmentsuchasMarketing&Sales?是否有一个独立的帐单部门专门负责帐单管理，或者帐务人员是属于营销部门和销售部门的？Whatisthestructureofthebillingdepartment?Forexample,aretheredifferentdivisionstodealwithdifferentcustomertypes;isthereaspecialbillingsection?Ie.Back-chargebilling.帐单部门的组织架构如何？例如，有专门负责不同客户群体的小组，有专门负责特殊帐单，比如窃电罚单的小组。Whataretheirdailyresponsibilitiesingeneralwithregardstobilling?他们帐务处理方面日常的工作职责是什么？Arethereclearlydefinedroleprofilesandproceduresforbilling'sdailyresponsibilities?对每天的帐务工作职责是否有定义明确的职责文档和工作流程？Doanyperformanceevaluationsoccurforstaff?Ifso,isthereanyclearassosicationbetweentheseevaluationsandtheircareerprogression/compensation?对员工是否进行绩效评估？如果是，那么绩效评估的结果是否与他们的职业发展和薪酬紧密相关？BillGenerationandDeliveryBillingcycleisaccurateandpredictable,andconsiderscustomerrevenueindeterminigcycletime.Isthereacurrentstrategytoreducethecostofgeneratingbillsie.useebill,lesscycles,etc?现在是否有清晰的策略来降低生成帐单的成本，例如使用电子帐单，或减少循环等等？Howmanybillingcyclesarethere?Monthly,bi-monthly,etc?出帐周期是多少种，每月出还是双月出？9101112131415出帐错误率是多少？161718Ise-mailacurrentoptionforbilldelivery?电子邮件递送帐单当前是否可行？19Cancustomersviewtheirbillonline?客户是否可以网上查账？20Explainthehighlevelprocess.介绍现场抄表出帐流程。21222324Arethebillingcyclesdifferentfromonecustomergrouptoanother?Monthlyfordomestic,bi-monthlyforcommercial,etc.对不同的客户群体，是否有不同的出帐周期？例如居民用户每月出帐，商业用户两月出帐等。Arethereanyunmeteredbillsie.trafficlights,publicplaces,etc?Iftherearenot,thenhowarehighvolume/lowvariancefacilitiessuchastrafficlightsmeteredforbilling?是否有未抄表的帐单，如交通信号灯，公共场所等？如果没有，如何对这些数量大，差异性小的设备如交通信号灯等，进行抄表出帐？Howmanytypeofaperiodicbillsexist(forexamplefinalbill,warningbill…)有多少种非周期性帐单，如最终帐单，催帐帐单等？Whatpercentageofbillsareproducedonschedule?Ifbillsarenotproducedonscheduleisitduetometeringerrorstypically?帐单准时出帐的比例是多少？如果帐单未能准时出，通常是否是由于抄表错误导致的？Arethereanybillscreatedifreadingfailedtobetaken?Isthebillbeingcreatedbasedonanestimatedconsumptionorbasedonanestimateddollaramount?Isthereaproceduretoautomatically'washup'thebillthenextperiodwhenameterreadisavailable?在没有抄表的情况下能否出帐？帐单是基于预估用电量还是用电金额？是否存在一个程序能够自动地在下一阶段抄表完成后清帐？AutomatebillingvalidationfunctionsandoutsortingIstherebillingvalidationand'outsort'?Ifyes,whatarethecriteriaforoutsort?Istheprocedureautomated?是否对帐单进行核对和确认？如果有，核对的标准是什么？这个程序是自动的吗？Areanybillsmanuallycheckedbeforeissue?Ifso,howmanyandforwhatcustomertypes?在发出帐单前，是否进行人工核对？如果是，核对多少，针对那些客户类型？Minimisebillingexceptionsbyestimatingusagewhenmeteringdataisincorrectormissing–Errorrateshouldbewelllessthan1%.Whatistheaverage%ofbillsgeneratedwitherrors?Howmanytypesofbillingerrors?Whicharethecommononesie.topthree?Whatisthecorrectionmethodused?Isthecorr...
