FABProject-FollowUptoQuestionnairesandInformationReceivedfromAMEX1IDSourceFileTypeQuestionFC(E)1Metric2Process3Process4Process5ProcessIamnotsurewhatyouwant?6NAProcessAreTEVpapersubmissionsinFC-Erejectedbylineitemorinbulk?7NAProcess8NAProcess10NaTechnology11NATechnology12CostsTEVQuestionnairepg10Q.6PleaseprovidetheannualnumberofTEV'sprocessedinFC-W(manualandelectronic)for2002and2003.Ifpossible,couldyoubreakthisnumberupforJAPAandEMEAregions2002FCWElectronic:120K2002FCWManual:47K(noteinOct'02AEFAwasmigratedtoXMSresultinginanadditional5KElectronictransactionsmonthlyreducingtheManualtransactionsbythesameamount.2003(Jan-Apr)FCWElectronic:55K2003(Jan-Apr)FCWManual:5KFC(E)-2002EMEA-42K;J/APA-31K2003:EMEA-16K:J/APA-10KUSLACXMSprocessflowPleaseexplainhowXMSonlinesubmissionsareaudited?Confirmthatitemsarerejectedatthelineitem.Thereareauditsatvariouspointsintheprocess.AsyouenterdataintotheXMSsystemitisauditedatthelineitemagainstAXPandIRSpolicy.ForvarioustransactionsthereisaflagthatishighlightedwithinXMSandthatitemisauditedpriortoreleaseforpayment.Alsothereisa"CowboyList"thislistcontainsemployeeswhowearemonitoringorrequire100%audit.PleaseProvidethe%OfReceiptsAudited:-FCEforJAPAandEMEA-FCWforUSFCW100%auditonallvoucherthathaveimputedincomesuchasgifts,spousaltraveland100%auditonevery13thvoucherwhichisidentifiedbyXMSsystemFC(E)-EMEA-100%:J/APA-10%TEVprocessflows(FCE&FCW)Pleaseprovideadditionaldetailhowreceiptsarecollected,scanned(?),andstoredforFC-EandFC-W.FCW-XMSandManualreceiptsaresubmittedtoFCW,andfiledbydate.Theyaremovedtooffsitestorageafter3months.,andheldfor10yearsThereisnoimagingofreceiptsFC(E)-TEVrecieptsaresubmittedalongwiththePaperVoucher.AllTEVsalongwiththereciptsaresendbacktothemarketsforstorageafter3monthsTEVprocessflows(FCE&FCW)PleaseprovideadditionaldetailaroundtheerrorresolutionprocessinFC-EandFC-W.Pls.clarifydoyoumeananInputerrorI.ewrongTEVsubmittedbyemployee,ifyesthentheprocessisasfollows:Anemailissenttotheemployeeforcorrectsubmissionofexpense,theemployeethenrectifies,ifnoresponseisreceivedthenthematterisesclatedtoCCmanager,ifstillnoorsatisfactoryanswerrecd.TEVisrejected.andsendbacktoemployee.TEVisrejectedoncasetocasebasisI.eindiviually.Areallexpensereimbursements(otherthancorporatecardreimbursements)paidseparatelyfromthepayrollcheckorincludedinthepayrollcheck(electronicormanual).FCW-AllTRSemployeereimbursementsareincludedintheirpaychecks.AEFAemployeesarecurrentlyreimbursedthroughanAPcheck.ThereisaninitiativetomoveAEFATEVreimbursementtopayrollthatisscheduledtobeimplementedbyyearend.ReiumbursmentsotherthanCorpcardaremadeseperatelyfrompayrollcheck-manuallcheck,Directcredittobankaccount,credittopersonalcardDescribetheservicelevelagreements(SLA's)regardingtimelyprocessingofTEVexpenses.FCWprocessesallTEV'swithin5daysofrecieptofapprovedvoucher.AnyTEVreceivedbythe20thofthemonthisguaranteedtobepostedtothecardaccountpriortocyclecut.EMEA-AllTEVsareprocessedwithin5workdaysfromdateofreceipt.J/APA-3workdaysAllTEVreceivedbeforecardcutoff(variesfrommarkettomarket)tobeprocessedpriortocyclecutDescribedtheselfserviceabilitiesforemployeestoviewtheirTEVsubmissionsorreviewtheTEVpolicyon-line.FCWXMSallowstheemployeefullviewofthestatusoftheirTEV.NoticesarepostedtotheirXMSpagetonotewhenCardtransactionsarerecievced,thestatusofapproval,thestatusofprocessingandthestatusofthereceipts.Thereareoptionstoreceiveemailnotificationoftheabovestatusifdesired.TheAXPpolicyisavailablefromseveralAXPwebsites.Atpresent,thereisnoonlineinformationavailableforemployeestoviewthestatus.Employeeneedtosendemailstodedicatedemailaddressforqueriestoconfirmstatus.AXPPolicyisavailableatAXPWebsitesDescribetheCARE(customercare)andMonarchsystemsatahighlevel-howdotheysupporttheTEVprocess?CAREissoftwareusedbyCardCustomerServices.Monarchisasoftwareusedforformatttingdatafrommainframeintodesiredformat.NotethatcostsandFTErequestsarebehandledbyJennaandareexpectedbyEOD6/3/03.
