American Express BPO Deal Review-AO final.pptVIP免费

©2003FSI/OutsourcingDealReviewAmericanExpressBPOFinance&AccountingReviewStage:Objective:UpdateofDealReviewDeck(AODRon7/22)July24,2003Account:ChuckdeLone,JoeRahaimSectorBULeadership:JimGreeneAOSectorVP/SalesExec:BillFrech,RickMcMichaelQAExecutive(s):Financial:TrippO’ConnorDealReview:J.Greene,B.Pryor,M.Thomas,D.Sullivan,B.Franklin,J.PresselLegal:notassignedDistributionRiskManagement&OtherExecutivesAccount,Sector&Discipline2©2003FSI/OutsourcingDealReviewAgendaPursuitBackground………………………………...3ClientOverview………………………..……………4OpportunityOverview………………………………5BenefitstoCGE&Y…………………………………6ProposalOffer……...……………………..…………7ValuePropositiontoAmericanExpress…………..8Sales/RelationshipOverview………..…………….9InvestmentProjects….……………………………..10FinancialOverview..…….………………………….11NextSteps……………………….…….………….…133©2003FSI/OutsourcingDealReviewPursuitBackground–OurJourneysoFar…Mar‘03Apr‘03May‘03Jun‘03Jul‘03•JointCSandAOteamconducthigh-levelassessmentofAXP’s3sharedserviceorganizationstoidentifyProcessandTechnologygaps•MarketassessmentconductedbyCStodeterminethesize,attractiveness,growthopportunitiesandcompetitorsintheF&ABPOmarket•CGE&YagreeswithCorporateControllertoinvestigateopportunitiesforAXPtoinsourceF&AprocessworkintoAXP’s3sharedserviceorganizations•ProjectscopeandLOUdetailsfinalizedandsigned•Projectlaunched(4/30)•CorporateControllerannouncesleavingAXPbyendofAugust•CanAXPinsourceF&Aprocessestoits3SharedServicescenters?•Whatarethecurrentprocesses/technologyGAPthatwouldberequiredforAXPtobecomemarketfacing?KEYQUESTIONS•NewFinanceExecutiveasks,CanAXPoutsourceitsF&Aprocesses?ACTIVITIESNOTES•NewAXPFinanceExecutiveiswillingtotalkwithusabouttheopportunity,butuncertainoftiming•FinanceExecutivevoicespreferenceforoutsourcingvs.insourcing•PrefersCGE&Yworkoff-site•IsthereadealthatsatisfiesbothCGE&YandAXP?•Financialmodeldevelopmentanddealoptions•PreparationforDealreviewmeetings4©2003FSI/OutsourcingDealReviewClientOverview•AmericanExpress(AXP)isaglobalcompanywith$23BofrevenuecomprisedoffourmainBU’s,including:•GFS(GlobalFinancialServicesGroup),CSBS-(USConsumer&SmallBusinessServicesGroup),GCS–(GlobalCorporateServicesGroup),GES(GlobalEstablishmentServicesGroup)•Offeringproductssuchascreditcards,travel,corporateservices,mutualfunds,annuities,banking,etc•CGE&YconsultingandtechnologyservicessalesatAXPareover$12Mperyearoverthelast4years•Over80%oftheworkandrelationshipsarewithinfinance(financeandprocurement)andthetechnologiesorganization•Probablyonlymajorconsultingfirmw/broadanddeepknowledgeandrelationshipsw/inAXPfinanceorganization•CGE&YhelpedAXPsetuptheir3sharedserviceorganizationsinearly1990’sNameRoleatAXPCommentRelationshipKenChenaultCEOInitiallymetw/1maybemorecorporatecustomersaboutinsourcingOnIBMBoard;AXPoutsourcessometechworktoIBMGaryCrittendenCFORemainsfairlyneutralonsubject,thoughdoesnotwantAXPtomakesignificantinvestmenttoclosethegapRalphAndrettaEVPFinanceResponsibleforShrdSvcCentersEx-CGE&YSrMgr(mid1990’s)andremainsfriendly(thoughwithmanyconsultingfirms)OpentooutsourcingifthesavingsarecompellingTomIseghohiEx-CorporateControllerSponsoredCGE&Ytoconductinitialassessmenttoconsider“insourcing”LeavesAXPinmidAugustSanjayG...