CGE&Y - Outsourcing Capabiities (version 3.1).pptVIP免费

BPODiscussionFocusFebruary2003OutsourcingCapabilities2TopicsforToday’sDiscussion:TopicsforToday’sDiscussion:Overviewof“BPO”andSharedServiceatCGE&Y.-Capabilities.-SampleProjects.-ClientSuccessStories.CaseExample–“WorkFlowTools”inFinanceSharedServices.QuickGuide–“Off-ShoreBPO”Locations.CGE&YCenterProfile:SouthChina.3CGE&Y’sCGE&Y’sOutsourcingOutsourcingBusinessMakesUpBusinessMakesUpApproximatelyApproximately25%ofWorld-Wide25%ofWorld-WideRevenueRevenue*.*.Ouroutsourcingbusinesscoversthreelinesofoutsourcing:ApplicationsManagement(AM).InfrastructureManagement(IM).BusinessProcessOutsourcing(BPO).*CGE&YTotal2001Revenue=€8.4Billion.4OutsourcingClientsAroundtheWorld–OutsourcingClientsAroundtheWorld–SomeoftheClientsthatCGE&YhasAssistedSomeoftheClientsthatCGE&YhasAssistedInclude:Include:WesleyanFinancialServices5CGE&YOperatesACGE&YOperatesAGlobalNetworkGlobalNetworkofMoreofMoreThan100OutsourcingCenters.Than100OutsourcingCenters.AustraliaMelbourne(ASE)Adelaide(BPO).Sydney(ASE,AMSC)ItalyMilan(ASE)CanadaToronto(ADC,ASE,AMSC,BPO,IMSC)UnitedStatesAtlanta(ADC,ASE)Bellevue(ADC)Cambridge(ASE)Chicago(ADC,ASE,AMSC)Cupertino(ADC,ASE)Dallas(ADC,ASE)Detroit(ASE)ElSegundo(ADC,ASE)Houston(ADC)Indianapolis(ASE)Irvine(ADC)KansasCity(AMSC,BPO,IMSC)McLean,VA(ADC)Minneapolis(ASE)NewYork(ADC,ASE,AMSC,IMSC)St.Louis(ADC)UnitedStatesAtlanta(ADC,ASE)Bellevue(ADC)Cambridge(ASE)Chicago(ADC,ASE,AMSC)Cupertino(ADC,ASE)Dallas(ADC,ASE)Detroit(ASE)ElSegundo(ADC,ASE)Houston(ADC)Indianapolis(ASE)Irvine(ADC)KansasCity(AMSC,BPO,IMSC)McLean,VA(ADC)Minneapolis(ASE)NewYork(ADC,ASE,AMSC,IMSC)St.Louis(ADC)UKAston/Birmingham(ADC,AMSC,ASE,IMSC)Bristol(IMSC)Inverness(IMSC)Londonx3(IMSC)MorayFirth(BPO)Sale(AMSC)Woking(ADC,ASE)Wynyard(AMSC)SpainBarcelona(AMSC)Madrid(ADC,AMSC)GermanyBerlin(IMSC)Dusseldorf(ADC)Essen(AMSC,IMSC)Russelsheim(AMSC)NorwayBergen(AMSC)Oslo(ADC)OsloAndalsnes(IMSC)SwedenLinkoping(AMSC)Lulea(AMSC)Orebro(IMSC)Stockholm(ADC,AMSC,IMSC)FranceClermont-Ferrand(AMSC)Grenoble(ADC,ASE)Lillie(AMSC,IMSC)Paris(ADC,ASE,AMSC,IMSC)Toulouse(ADC)Montpellier(IMSC)Nantes(ADC)Singapore(AMSC,ASE,BPO)BelgiumAntwerp(IMSC)Brussels(ADC)IndiaMumbai(ADC,AMSC)FinlandHelsinki(AMSC,ASE)NetherlandsNieuwegein(AMSC,IMSC)Utrecht(ADC,ASE,IMSC)JapanTokyo(AMSC)DenmarkCopenhagen(AMSC,ASE,IMSC)ChinaShanghai(ASE)Guangzhou(BPO,AMSC)HongKong(AMSC,ASE)Taiwan(AMSC)27AcceleratedDeliveryCenters(ADC)22AcceleratedSolutionsEnvironments(ASE)25ApplicationsManagementServiceCenters(AMSC)6BusinessProcessOutsourcingCenters(BPO)25InfrastructureManagementServiceCenters(IMSC)6SelectedClientProfiles-SelectedClientProfiles-CGE&Y’sSupportCGE&Y’sSupportApproachCanBeSummarizedasFollows:ApproachCanBeSummarizedasFollows:FinanceandAccountingforEurope,MiddleEast,andFinanceandAccountingforEurope,MiddleEast,andAsia-PacificAsia-Pacific–AccountsReceivable,AccountsPayable,GeneralAccounting,andTaxCompliance.Globalsupportfromthreecentres(Houston,Edinburgh,andSingapore).FinanceandAccountingforAsiaPacificFinanceandAccountingforAsiaPacific-AccountsReceivable,AccountsPayable,GeneralLedger,FixedAssetAccounting,andInventoryControl.Asia-PacificcountriessupportedfromcentreinSingapore.Finance,Accounting,ProcurementandHRPay...