Finance&AccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:____Dunn&BradstreetCGE&YAccountExecutive:_ChuckDelone____Accountexecutiveemailaddress:_________________________________________________Accountexecutivephonenumber:_________________________________________________QuestionnairePreparedby:___MargaretSullivan____Phonenumber:__917.934.8508____Emailaddress:_Margaret.Sullivan@cgey.com__________________________________Pleasenotethatallinformationgatheredwillbeheldinstrictconfidence.Atthispoint,wedonotplanonsharingaccountspecificinformation.Onlywithwrittenpermissionwillanyaccountspecificinformationbesharedamongappropriateparties.CGE&YandAmericanExpressaremakinganinvestmenttoassessthejointpossibilitiesofaFinanceandAccounting(F&A)marketfacingopportunity.OurteamisinclusiveofAmerica’sOperateandwhilewewillgaininsightsfromourexistingoutsourcingrelationshipswewouldliketobroadenourresearchscopeandgainfurtherperspectivesfromyouandyourknowledgeofourglobalaccounts.Ourresearchwillbedividedintotwomajorareas:1.Currentaccountswhereweknowthatanytypeofoutsourcinghasoccurred2.CurrentaccountswhereourclientmayhaveawillingnesstooutsourceapartofallofitsfinanceandaccountingactivitiestoaworldclassleaderWhileourinitialgoalistohaveourCGE&Yteamspeakwithyouaboutoneorbothofthetopicsabove,oneofourendgoalsistoalsopotentiallyinterviewyourclientforthisresearcheffort.Astheinterviewprocessfollows,wewillmakethatdeterminationwithyouraccountteam.A.BackgroundInformation1.Whatisthetitleofourmostseniorcontact/sponsorwithinthisaccount,withwhomyoufrequentlyinteract?___CEO___CFO___CIO___COO__X_Other(pleasespecify):___Corp.Controller_&DirectreporttoCEOonSpecialProjects_______________2.Doestheclientutilizesharedserviceorganization(s)?_X__Yes___NoIfyes,forwhichfunctions/processes?__X_Accountspayable__X_T&E__X_Payroll___Accountsreceivable_X__Generalaccounting__X_Benefits__X_Fixedassets_X__Financialreporting___Internalaudit___Planningandbudgeting___Creditandcollections___OtherWherearethesecenterslocated:_PA___________________________________________5/7/20258:59AM3.WhichERPsystem(s)doesthisclientuseinitssharedserviceorganizations?___Oracle___SAP___Peoplesoft___JDEdwards___Other(pleasespecify):_____________________________________________________Pleaselistwhichmodules(e.g.,finance,HR,supplychain,etc.):______________________________________________________________________________________X_DoesnothaveanERPsystemBestofbreed:(Pleaselistapplications):__MilleniumforAR(mainframesystem),BOLT,OASIS_aretheirlegacybillingandcontractadminsystems.TheydouseOraclefinancialsuiteforGL,AP,T&E.PayrollprocessingoutsourcedtoADP_______________________________________________________________________________________B.GeneralOutsourcingInformation4.Pleaseprovidethefollowinggeneralinformationasitrelatestotheclient’scurrentoutsourcingarrangements:OutsourcedFunction(e.g.,CallCenter,Finance,SupplyChain,Businessapplication,Datacenter,DistributedComputing,DesktopServices,Network(Voice/Data),HelpDeskServices,WebHosting,other)CorrelationtoCGE&YService(e.g.,BusinessProcessOutsourcing,ApplicationDevelopment,ApplicationManagement,InfrastructureManagement,other)Client’sbusinesspartner(s)Listmultiple,ifappropriateLookingintooutsourcingCallCenterLookingintooutsourcingbilling5.Whatwere...
