Finance&AccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:__CanadianImperialBankofCommerce(CIBC)CGE&YAccountExecutive:_AliHamza_________________Accountexecutiveemailaddress:_Ali.Hamza@cgey.com_____________________________Accountexecutivephonenumber:__416-943-2714________________________________QuestionnairePreparedby:____AliHamza__________Phonenumber:416-943-2714Emailaddress:_ali.Hamza@cgey.com__________________________________Pleasenotethatallinformationgatheredwillbeheldinstrictconfidence.Atthispoint,wedonotplanonsharingaccountspecificinformation.Onlywithwrittenpermissionwillanyaccountspecificinformationbesharedamongappropriateparties.CGE&YandAmericanExpressaremakinganinvestmenttoassessthejointpossibilitiesofaFinanceandAccounting(F&A)marketfacingopportunity.OurteamisinclusiveofAmerica’sOperateandwhilewewillgaininsightsfromourexistingoutsourcingrelationshipswewouldliketobroadenourresearchscopeandgainfurtherperspectivesfromyouandyourknowledgeofourglobalaccounts.Ourresearchwillbedividedintotwomajorareas:1.Currentaccountswhereweknowthatanytypeofoutsourcinghasoccurred2.CurrentaccountswhereourclientmayhaveawillingnesstooutsourceapartofallofitsfinanceandaccountingactivitiestoaworldclassleaderWhileourinitialgoalistohaveourCGE&Yteamspeakwithyouaboutoneorbothofthetopicsabove,oneofourendgoalsistoalsopotentiallyinterviewyourclientforthisresearcheffort.Astheinterviewprocessfollows,wewillmakethatdeterminationwithyouraccountteam.A.BackgroundInformation1.Whatisthetitleofourmostseniorcontact/sponsorwithinthisaccount,withwhomyoufrequentlyinteract?___CEO___CFO___CIO___COO_X_Other(pleasespecify):CombinationofExecutivesattheEVP/SVP/VPlevel2.Doestheclientutilizesharedserviceorganization(s)?_X_Yes___NoIfyes,forwhichfunctions/processes?___Accountspayable_X_T&E_X_Payroll___Accountsreceivable___Generalaccounting_X_Benefits___Fixedassets___Financialreporting___Internalaudit___Planningandbudgeting_X_Creditandcollections___OtherWherearethesecenterslocated:_Canada___________________________5/7/20258:58AM3.WhichERPsystem(s)doesthisclientuseinitssharedserviceorganizations?___Oracle___SAP_X_Peoplesoft___JDEdwards___Other(pleasespecify):_____________________________________________________Pleaselistwhichmodules(e.g.,finance,HR,supplychain,etc.):PeopleSoftHR_8.0____DoesnothaveanERPsystemBestofbreed:(Pleaselistapplications):_________________________________________________________________________________________________B.GeneralOutsourcingInformation4.Pleaseprovidethefollowinggeneralinformationasitrelatestotheclient’scurrentoutsourcingarrangements:OutsourcedFunction(e.g.,CallCenter,Finance,SupplyChain,Businessapplication,Datacenter,DistributedComputing,DesktopServices,Network(Voice/Data),HelpDeskServices,WebHosting,other)CorrelationtoCGE&YService(e.g.,BusinessProcessOutsourcing,ApplicationDevelopment,ApplicationManagement,InfrastructureManagement,other)Client’sbusinesspartner(s)Listmultiple,ifappropriateInfrastructureManagementIMHPHRBPO/AM/IMEDSItemsProcessing(remittance,invoicesandchecks)BPOFiserv(JV)5.Whatwerethespecificdriversthatledthisclienttothedecisiontooutsource?Pleaseindicateimportanceonascaleof1to5(1=notimportantand5=veryimportant):_5__cost_4_service_4_quality_3_lackofexpertise_2-3_businesspressures_1-2_regulatorypres...
