Guangzhou_service2_0310.docVIP免费

FAWGuangzhouYunliServiceStationINTERVIEWDATE:5May2025INTERVIEWERNAME:JaneXuIntervieweeNameMr.ChengXunhuiPositionManagerCompanyandAddressFAWGuangzhouYunliServiceStationTelephone/Fax0-13500008006BackgroundMr.Chengwork10yearswithSAWLiuzhou,beforehecametoYunli,heactedastheManagerofServiceDepartmentinSAWFAWGuangzhouYunliServiceStationisansubsidiaryofGuangzhouShenglong,itisitsparentcompany’s‘3in1’businesspartInitialinvestmentforYunliServiceStationisaroundRMB3million.ItjuststarteditsbusinessthreemonthsagoandtheservicerevenuehasreachedtoRMB32,000fromfirstmonth’sRMB4,000KeyProblemswithFAWMr.Chengsaidhefeltgreatpressureduringtheworkbecauseof:Obsoleteservice/componentdocument:thelatestversiondocumenthecouldgetisin1994,someservicechargehasbeenchangedafter,buthecouldn’tgetanyupdatedversion(isthereanyupdatedversion?).Ifthereisupdatedversions,Mr.ChengwishesFAWcouldsendthemtoalltheservicestationsregularlybypaperdocumentratherthanasimplephonecallNoresponse/badattitudeforhisquestions:Mr.ChengsaidhewhenhefaxsometechniquequestionstotheServiceDepartmentinChangchun,hecouldharldlygetanyanswer;Anothertime,hewantedtoorderaservicebookletfromChangchun,andonlygetrudeanswer:“Wearenotbooksellerbutmanufacture”fromServiceDepartmentFAWdonotpaymuchattentiontothequalityissuesraisedbyservicestationSAW(Liuzhou)’sPracticeMostofSAWservicestationsarebuiltonthebasisofoldSOEautoreparationfactory.Manyofthemareattheedgeofbankruptcyduetothepoormanagement.SAWbearsabigburdenoftheseservicestationssinceSAWcouldn’tgetbackthecomponentwhichoncewerethesupporttothosestationsIneachprovince,SAWhasone“3in1”servicestationSAWLiuzhoumanageitsservicestationsthroughitsregionalservicemanagementdepartment,thisdepartmentisresponsibleforvisitingthelocalservicestationatregularly,answeringtheirtechproblems,updatingservice/componentinformation…Anew1servicestationcouldquicklygetontracksunderthiskindofeffectivecommunicationOthersMr.Chensaidthesemiaxleof4110truckiseasilybebroken,hewishesFAWcouldtakeactiontoimprovethiskeycomponent’squalitysinceitisusedinapopulartrucktypeSummaryMr.ChengcouldbeausefulresourcetounderstandSAW’sserviceoperation2