Methodology:Senn-DelaneyOverviewSenn-Delaneyisdedicatedtoimprovingretailers’performancebyidentifyingopportunitiesandimplementingthesolutionsthatempowerteamstoachievenewstandardsofexcellence.AsapartoftheArthurAndersenWorldwideOrganization,Senn-Delaneycanofferclientsadirectlinktoworldwideretailindustryknowledgeandexperienceinaudit,tax,businessadvisoryandotherbusinessconsultingservicessuchasstrategicservices,systemsintegration,businessprocessmanagement,andchangemanagementservices.Asapartnerinimprovement,Senn-Delaneydesignsprogramsthatfiteachcompany’suniqueculture.Asthemodeldepicts,Senn-Delaneyemphasizesthecombinedstrengthoffirmandcorevaluesandprinciplesforprojectsuccesswhencreatingandimplementingsolutions.Senn-Delaneyconsultantsproduceanindividuallydesignedstrategyforcontinuousperformanceimprovementandmeasurableprogress.Senn-Delaneyofferssignificantretailexperiencetoassistretailerstoeffectpositivechangeinthefollowingareas:-Distribution-Merchandising-SalesandService-StoreOperationsTheobjectivesoftheSenn-DelaneyMethodologyFrameworkareto:-Assistourconsultantsinexceedingtheclient’sexpectationsbyprovidingpositiveandlong-lastingresults.-Provideacommonframeworkforprojectcharacteristicsandexecution.-Provideacommonfoundationofpersonalandcompanyvalues.-Provideaspecializedsetofprinciplesthatensureprojectandpersonalsuccess.SENN-DELANEYCOREVALUES-Apositiveaction-oriented“can-do”attitudetoachievedesiredgoalsforourclients,ourcompany,andourselves.-Personalinitiativeandaccountabilitybydoingwhateverisnecessarytoachieveresults.-Apassionforcontinualgrowthasdemonstratedbyopennesstochangeandcontinuedlearning.-Acommitmenttobecoachestoourclientsandeachotherthroughon-goingfeedback.-Flexibilityandadaptabilityinadjustingtochangingclientneedsandjobchallenges.Methodology:Senn-Delaney1-Opennessandhonestyatalltimestopositivelyinfluencepeopletocreaterapport.-Adrivetowardteamwork,andmutualsupportwithourclientsandwithinourfirm.-Integrityasmarkedbylivingwhatweteachanddeliveringwhatwepromise.Inadditiontothecorevalues,aSenn-Delaneyconsultantshould:DiscoverandAsktheRightQuestions,ListentotheClientUsequestioningandlisteningskillstocreaterapportandtrust,andtounderstandaclient’srealneeds,wants,andexpectations.Provideotherstheopportunitytofullyandfreelyexpressthemselves.Strivetounderstandtheotherpersonbeforemakingyourselfunderstood.Discoverandaskquestionsthatelicit,evoke,andobtaininformation.Onlybydeterminingtherightquestionsandaskingtheminawaythatismeaningfulfortheclientcanweidentifyandunderstandtheirrealneedsandexpectations.Onlybyaskingthenecessaryquestionscanwedeterminetheextentofclientsatisfactionwithourservicesandlearnhowtoimprovethevalue-addedinthefuture.Onlybyobtaininganswerstotherightquestionscanweandourclientsobtaintheinformationandknowledgethatcanmakethedifferenceinachievingrealanddeepunderstandingofcriticalbusinessproblemsandissues.Creativity,innovation,andcontinuousimprovementarenotaboutanswersasmuchastheyareaboutawarenessandapplicationoftherightquestions.Theongoingprocessofidentifyinganddeliveringvalueaddedfullserviceisinitiatedandsustainedbybeingproactiveinaskingtherightquestions.DevelopandUseSkills,Expertise,andKnowledgeTakeresponsibility.Actasifyouhadachoiceanditmatters.Recognizethatyouhavethefreedomtochooseyourresponsetospecificsituations.Directyourfocusoneventswithinyourcircleofinfluence.An...
