Version5.0.1-en-AUTO•July20081AUTOMOTIVE(OEM)PROCESSCLASSIFICATIONFRAMEWORKSMTHEAUTOMOTIVE(OEM)PROCESSCLASSIFICATIONFRAMEWORKBasedontherenownedProcessClassificationFrameworkSM(PCF),ataxonomyofcross-functionalbusinessprocessesintendedtoallowobjectivecomparisonofperformancewithinandamongorganizations,andthesupportofIBM,thisindustryPCFenablesmoreindustryapplicablecontentbyoutlininganddefiningprocessesandactivitiesspecifictotheAutomotive(OEM)industry.Thisallowsorganizationstochoosetheframeworkmostrelevanttothespecificprocessimprovementneed,whetheritbebenchmarkingwithinoracrossindustries,businessprocessmanagement/re-engineering,orcontentmanagement.Thecross-industryPCFandindustryPCFsareavailableontheAPQCwebsiteatnocharge.IBMprovidedthesubjectmatterexpertiseandintellectualpropertytocreatetheindustryspecificbusinessprocessclassificationframeworks,aspartoftheIBM’scontinuingleadershipinthepromotionofopenstandardstohelporganizationsevaluateandmeasurebusinessprocessesatanindustrylevel.THEFRAMEWORKFORPROCESSIMPROVEMENTExperienceshowsthatthepotentialofbenchmarkingtodrivedramaticimprovementliessquarelyinmakingout-of-the-boxcomparisonsandsearchingforinsightsnottypicallyfoundwithinintra-industryparadigms.Toenablethisbeneficialbenchmarking,theAPQCProcessClassificationFrameworkSM(PCF)servesasahigh-level,industry-neutralenterpriseprocessmodelthatallowsorganizationstoseetheirbusinessprocessesfromacross-industryviewpoint.Thiscross-industryframeworkhasexperiencedmorethan15yearsofcreativeusebythousandsoforganizationsworldwide.ThePCFprovidesthefoundationfortheOpenStandardsBenchmarkingCollaborativeSM(OSBC)databaseandtheworkofitsadvisorycouncilofglobalindustryleaders.EachversionofthePCFwillcontinuetobeenhancedastheOSBCdatabasefurtherdevelopsdefinitions,processes,andmeasures.ThePCFandassociatedmeasuresandbenchmarkingsurveysareavailablefordownloadandcompletionatnochargefromtheOpenStandardsBenchmarkingCollaborativeWebsiteatwww.apqc.org/OSBCdatabase.HISTORYThecross-industryProcessClassificationFrameworkwasoriginallyenvisionedasataxonomyofbusinessprocessesandacommonlanguagethroughwhichAPQCmemberorganizationscouldbenchmarktheirprocesses.TheinitialdesigninvolvedAPQCandmorethan80organizationswithstronginterestinadvancingtheuseofbenchmarkingintheUnitedStatesandworldwide.Sinceitsinceptionin1992,thePCFhasseenupdatestomostofitscontent.Theseupdateskeeptheframeworkcurrentwiththewaysthatorganizationsdobusinessaroundtheworld.In2008,APQCandIBMworkedtogethertoenhancethecross-industryPCFandtodevelopanumberofindustry-specificprocessclassificationframeworks.2Permissiongrantedtophotocopyforpersonaluse.©2008APQC©2008IBMInterpretingthePCF______________________________________________________________________________3Overview_______________________________________________________________________________________41.0DevelopVisionandStrategy___________________________________________________________________42.0NewVehicleDevelopment____________________________________________________________________53.0MarketandSellProductsandServices__________________________________________________________84.0BuildVehicleandLogistics___________________________________________________________________105.0ManageCustomerService___________________________________________________________________136.0DevelopandManageHumanCapital______________...
