1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTED“}?BPODeepDiveProcessReviewJune2003TEV2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTheTravel&EntertainmentVoucher(TEV)functionisperformedbytheGlobalPaymentsteaminSharedServiceCenter1andSharedServiceCenter2.Thesecenterscollecttheexpensedata,auditthedataforDiversifiedFinancialInstitutionpolicyandlocalregulationscompliance,processtheTEVthrougheithertheXYZorABCsystem,crediteitherthecorporatecardortheemployeeandfinallyposttherelevantaccountingentries.Allthisworkisperformedin-houseasidefromprintinganddisbursementofthecashreimbursementcheckswhichisoutsourced.InSharedServiceCenter1(servingtheU.S.CanadaandEmployeeswithUSdenominatedCorporateCards),employeesentertheirinformationon-lineusingtheXYZsystem.CreditcardexpensesareuploadedintoXYZ,theemployeeaddsanyadditionalexpensecharges,themanagerapprovestheexpensereporton-lineandthepaymentisprocessed.Inmostcasesthepaymentiselectronicallycreditedtothecorporatecardortheemployee(throughtheregularpaycycle);and,paperchecksaretheexception.TEVsforCanadianemployeesarescannedinCanada(usingScanning)andprocessedintheSharedServiceCenter1(auditshowever,arecompletedinCanada).InSharedServiceCenter2employeesentertheirexpensesintotheABCsystemorcompleteanExcelvoucherformwhichisthenapprovedbytheirmanagereitheron-lineormanually.Subsequently,thelocalmarketliaisonconductsapre-auditoftheinformationandcreatesabatchlistoftheTEVvouchersandsendsitalongwiththeassociatedreceiptstoSharedServiceCenter2.Iftheoriginalexpensereportispaper,theSharedServiceCenter2enterstheexpenseslinedataintoSystem(ABCisonline).SharedServiceCenter2thenperformsasecondarypre-auditofthedata,andthenprocessesthepayments(electronicpaymentorpapercheck).Afterthepaymentsareprocessed,apost-auditoftheinformationisconductedon10%ofthereceipts.TheEMEAregionemployees,alsosupportedbySharedServiceCenter2,submitpapervouchers.SharedServiceCenter2keysthisinformationintoSystem.FortheEMEAregiona100%ofTEVsarepre-audited.ForbothSharedServiceCenter1andSharedServiceCenter2,submittedreceiptsarekeptfor3monthsandthenshippedbacktothelocalmarketforoff-sitearchiving(SharedServiceCenter1storesreceiptsforUSdomestic).PriortoJuneof2002TEVinquireswereprocessedbytelephoneandemail(USonly).Currentlyallinquiriesarehandledbyemail.TEV:PrimaryPrimaryProcessOwnerProcessOwnerSecondarySecondaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewSystemsSystemsOverviewOverviewProcessOverview3DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTEV:ApplicationNameApplicationNameVendorVendorNameNameVersion&ReleaseVersion&ReleaseNumberNumberSupportedBySupportedByPlatformPlatformTEV(Core)ProcessingSystems:TEV(Core)ProcessingSystems:V6.02Technology/ConcurWebBasedApplicationV3.0TechnologyMainframeIn-houseV3.0TechnologyClientServerApplicationOtherSystems:OtherSystems:In-houseNATechnologyIn-houseNATechnologyClientServerApplicationIn-houseNASharedServiceCenterClientServerApplicationIn-houseNATechnologyMainframeNANALocalMktMainframeIn-houseNATechnologyMainframeSystemsInventory4DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTEV:ApprovedOn-lineSubmission(XYZ)ManualCheck(paper)CorpCardCreditApprovedOn-lineSubmission(ABC)ACHPayments•DirectDeposit•ElectronicFileApprovedPaperSubmission(System)PaperReceipts(>$25.00)PassAudit?YYesGLEntry&UpdateEmployeeEmailNotificationProcessstep1AappliestoJAPAregion(ABC&System)TEVOnlineInquiryCustomerResponse...
