1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDBPODeepDiveProcessReviewJune2003Payroll2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDPayroll:PrimaryPrimaryProcessOwnerProcessOwnerSecondarySecondaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewTheDiversifiedFinancialInstitutepayrollfunctionsfortheUS(domestic)andUKareperformedbyGlobalPaymentsteamslocatedintheSharedServicesCenter1andSharedServiceCenter2respectively.WhereastheSharedServicesCenter1performsmostoftheprocessingin-house,theSharedServicesCenter1hasoutsourcedthecorepayrollfunctionstoathirdpartyvendorLogicaCMG.TheSharedServicesCenter1performsallmajorpayrollfunctionsonsite:productionanddistributionofpayslips,taxstatements,directdeposit,paymentsandreportingtothirdpartycompanies,taxpaymentsandreportingandhelpdeskfunctions.TheprintingofchecksanddirectdepositstubsandmostverificationshavebeenoutsourcedtoStandardRegisterandTALXrespectively.ThemonthlypayrollprocessstartswiththereceiptintheSharedServicesCenter1ofelectronictimesheetsubmissionswhichhavebeenapprovedbylinemanagement.OncethesearereceivedbyPayroll,thesetimesheetsareuploadedintoPeoplesoftandthendownloadedintotheMSAsystem.Papertimesheetsubmissionsareallowedifemployeesarenotabletoaccessthenetwork,howeverthisisgenerallyonanexceptionbasisonly.Changesinemployeestatus(newhire,termination,etc.)arecaptureddirectlyinPeoplesoftviaanon-lineportal(EOS).AfileisthenreceivedfromPeoplesoft,bythePayrolldept,anynecessaryresearchrelatedtogovernmentcomplianceiscompletedandthedataisuploadedintotheMSAsystemandpaychecksareproduced.Themajorityofpaychecksarebydirectdeposit,withmanualpaychecksonanexceptionbasisonly.SharedServicesCenter1alsosupportspayrollinquiriesandemployeeserviceforapproximately48,000USemployees;inquiriesarereceivedbytelephoneoremail.AlthoughtheprimarypayrollfunctionsareoutsourcedattheSharedServicesCenter1toLogicaCMG,thepayrollfunctiondoesperformthefollowingfunctions:verificationofPayfact(LogicaCMG’sapplication)dataintegrity,reconciliationofPayfactdatatothegeneralledger(GL),monthlycloserelatedmanualJE’sandpartialyeartaxfiling.Payrollinquiriesandemployeeserviceissupportedbytheoutsourcingprovider.CurrentlySharedServicesCenter1supportsapproximately6,375employees.SystemsSystemsOverviewOverviewProcessOverview3DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDPayroll:SystemInventoryApplicationNameVendorNameSupportedByVersion&Release#PlatformDocumentScanningDocumentScanningTechnologyTechnologyV3.01WEBBasedApplicationPayrollProcessingPayrollProcessingIn-housePayrollTechnologiesN/AMainframeGEACPayrollTech/Geac3.6MainframeLogicaCMGLogicaCMGNAIBMMainframePeoplesoftNYTech/Peoplesoft7.59ClientServerApplicationOtherSystemsOtherSystemsPaybreezePRSS/Paybreeze5.62ClientServerApplicationIBMIBMN/AHTML/WebMonarchIBM5.6ClientServerApplicationDecommissionedNANAClientServerApplicationPeoplesoftIBM/Peoplesoft7.59ClientServerApplicationIn-houseTechnologyNAMainframeIn-houseTechnologyNAClientServerIn-houseTechnologyNAMainframe4DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDPayroll:ManualCheckManualCheck(paper)(paper)On-lineSubmission(Exempt&Non-Exempt)DirectDepositDirectDepositPaperSubmission(Exempt&Non-Exempt)ReceivedRetroactivePaymentInformationAdjustmentsAdjustmentsReceiveStoppay/ReissueRequestsCustomerCustomerResponseResponse1.0Approve1.0ApproveDataData3.0EnterData3.0EnterData(MSA)(MSA)4.0ProcessData4.0ProcessData6.0ReviewD...
