FAB CGEY Deliverable.FNL.pptVIP免费

FinanceatitsBestDRAFTF&ABPORecommendationInternalCGE&YDeliverableJuly15,20032DRAFTExecutiveSummaryHypothesisAXPhasutilizedsharedservices,processreengineeringandleveragedlowcostlabormarketswhichmayprovideanopportunitytogeneraterevenue(AXPreferstoitas“insourcing”)AmarketexistsforcompaniessuchasAXPandotherbusinesspartnerstoleveragetheircapabilitiestocapitalizeonthisopportunityInitialResultAccordingtoGartnerandIDC,theglobalF&ABPOmarketsizefor2003isabout$34billionwithaCAGRof12-14%ArecentCGE&Ysurveyindicatesthat49%oftheglobal/largemarketcompaniesand33%ofmidsizecompanieshaveawillingnesstooutsourceF&AactivitiesSurveyalsoidentifiedthatglobal/largemarketcompanieshaveahighutilizationofsharedservicesandERP(65%and76%respectively)Asasresult,futureBPOopportunitieswillexistinmarketsegmentsthatinclude(1)largemarketcompanieswithoutsharedservicesandERPand(2)middlemarketcompanieswithorwithoutsharedservicesandERP(3)companieswithouttheinvestmentcapabilityinlowercostmarketssuchasNewDelhi,China,EasternEuropeBasedonCGE&Yinterviews,themarketplacesthehighestemphasisoncostcompetitiveness,servicequality,technicalcapabilitiesandtrackrecordforexistingandpotentialFA&BPOprovidersAXPhasleveragedassetsinNewDelhiandotherlowercostareastoyieldlowtransactioncostsandaverageproductivitylevels(within2quartileprocessperformance)butprocessconsistency(I.e.sigmalevel)isstillevolvingAXPtechnologyorganization(AET)hasleveragedNewDelhitomaintainitsapplicationsinacosteffectivemannerandoperatesatCMMlevel3,thoughthetechnologyishighlycustomizedAXPhasprocessandtechnologyimprovementopportunities(ascomparedtocommercialquality)thatwillhavetobeaddressedpriortoofferingservicesonacommercialbasisAddressingtheGapThoughtheAXPGTPorganizationhasbeensuccessfultodate,implementationofERPtechnologyandrelatedintegrationofprocesseshavethepotentialtofurtherimproveitscostandproductivitylevelsandtoimprovepredictabilityandconsistencytolevelsrequiredforcommercialpurposesAXPcouldcontinuetotransformitsGTPprocessesthroughprocessreengineeringand/orimplementationofnewtechnologies(ERPandNon-ERP),requiringsubstantialcashinvestmentwithsome,average,butnotoutstanding,returnsBasedoninputfromAXPseniormanagementweunderstandthatasubstantialinvestmentwouldnotbeanattractivegoforwardoptionAdditionally,oneofthemajorstrategicobjectives,costvariablization,cannotbereadilyachievedthroughAXPtransformationaloneAdditionalOptionsAXPmayconsideroutsourcingitsF&Aprocessesandtechnologyapplicationsmanagementtoabusinesspartnertoachievesubstantialbenefitsandtovariabilizecosts,withoutAXPalonemakingsubstantialinvestmentsCGE&Yiscurrentlyevaluatingtheseopportunities3DRAFTWehaveCompletedtheFABHighLevelAssessmentPhasePhase1:HighLevelAssessmentConductHigh-levelAssessmentDevelopBusinessCase/Model/RoadmapGo/NoGoDecisionPhase3:FinalizeBusinessModelDealStructuringandProgramManagementExecuteAgreements/LaunchProgramPhase2:DueDiligenceReviewBusinessPartnersDuration:12–16weeksDuration:4-8weeksFinalizeTransitionandLaunchActivitiesTransitionPhaseSelectBusinessPartnersIdentifyNewValueOpportunitiesValidateProcess&TechnologyBusinessCase(Detailed)FinalizeDealStructureGo/NoGoDecisionGo/NoGoDecisionWeareHereDuration:6-10weeksAssessBusinessPartnerNeedsCompleted4DRAFT•AccordingtoGartnerandIDC,theglobalF&ABPOmarketsizefor2003isabout$34billion•U.S.currentlydominatesth...