Copyright2003Outtask,Inc.Allrightsreserved.1TheTravelandExpenseEcosystemAPracticalViewRossAtkinsonExecutiveVicePresident,MarketingOuttask,Inc.January2003UnderstandingTheOpportunityCompaniesareincreasinglyseekingwaystostreamlinebusinessprocesses,increasecontrol,andreducecostsbyautomatingtheentiretravelprocurement,expensesubmission,approval,andreimbursementprocess.•Over$300billionwillbespentonbusinesstravelin2003worldwide,17percentisspentontheprocessoftrackingandreportingexpenses.1•Theaverageexpensereportcyclecantakeasmuchasamonthtocomplete,atacostofapproximately$36to$75perreport.1,2•Theaveragecorporationprocesses43,000expensereportsper$1billioninrevenue.3•40percentofallexpensereportsarenotauditedforcompliancewithcorporatepolicy.2ThevalueofferedbyanintegratedT&Esolutionpresentssignificantsavingsopportunitiesandisexponentialinrelationtothevalueobtainedbydeployingtravelautomationandexpensemanagementautomationsolutionsindependently.TheTravelandExpenseEcosystemAPracticalViewFigure1:BusinessTravelandExpenseManagementCycle2����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������Copyright2003Outtask,Inc.Allrightsreserved.ExecutiveOverviewIthasbeenanintenseseveralyearsforbusinesses...filledwithtransition,opportunity,consolidation,shockingheadlines,amazingdisclosures,andchangesintheglobaleconomythatwillmarkaneweraofhowcompaniesdobusinessinthefuture.Despitemarketuncertainties,theeconomicclimate,andindustrychanges,companiesareinvestingresourcestoaddresstheirsecondlargestandmostcontrollableexpense:TravelandEntertainment.Inthepast,solvingthepainsoftravelmanagementandexpenseprocessinghavebeenviewedastwodistinctdecisions,involvingmultiplediscretesolutionsfromseparateproviders.Suppliershaveadvancedthisperceptionbyactingintheinterestsoftheproductsandtheirlimitationsratherthanaddressingcustomerneeds.Today,businessesarepresentedwiththeprospectofreapingtherewardsofmanagingandcontrollingTravelandEntertainmentcosts.Throughaunifiedtravelandexpensesolution,companiesfinddirectandindirectreturnsontheirinvestments,extendthevalueintheirenterpriseresourceplanning(ERP)investments,andgainthebenefitsofferedinWebapplications.Companiesareinvestingresourcestoaddresstheirsecondlargestandmostcontrollableexpense:TravelandEntertainment.AnintegratedT&EsolutionpresentssignificantsavingsopportunitiesUnderstandingTheValueValuesinTravelAutomationThroughOnlineBookingLowerTicketCosts:Onlinebookingscostsignificantlylessthanthosemadethroughanagencyforair,hotel,andcarreservations.InastudybytheInstituteofBusinessTravelManagement,transactionsmadeonself-bookingtoolsforitineraries(roundtripairfare,onehotelnight,potentialcarrental)were,onaverage,$103lessthantraditionalagencybookings.Onlinebookingmaximizespricecompetitionbypresentingallofthechoices,negotiatedandInternetonlyfares,tothetravelerinasingleview.Offeringtravelersachoicecreatesasenseofcompetitionandownershipamongthetravelers.LowerTransactionCosts:Inadditiontothesoftdollarsavingsandincreasedqualityofreservationsthroughautomation,theneedforhumaninterventiontobookareserva...
