アウトソーシング市場調査ClassificationServiceMenuSales/MarketingHR/BenefitsFacilityManagementMarketGrowthTrendYear2000200120022003Classification20,39029,57041,45059,100-145.0%140.2%142.6%Sales/Marketing6,2107,3108,79010,990-117.7%120.2%125.0%HR/Benefits10,79013,37022,39032,620-123.9%167.5%145.7%1,9302,1502,3902,670-111.4%111.2%111.7%12,14012,71013,68015,040-104.7%107.6%109.9%FacilityManagement360380430650-105.6%113.2%151.2%Others180180200220-100.0%111.1%110.0%Total52,00065,67089,330121,290-126.3%136.0%135.8%Source:2002ITOutsourcing/BPOBusinessResearch,FujiKimeraResearchInstitutesManagement/InformationSystemManagementConsulting,M&A,IR,System/NetworkOperationManagement,WebrelatedsystemoperationincludingEC,ASP,iDC,MSP,DesktopService,etc.CallCenter,TeleMarketing,Sales/Sellingsurrogation,Cashcollection/Collectionsurrogation,Fulfilment,SP/Eventplanningandoperation,Communication/PR,etc.Training/Hiring,Outplacement,Executivesearch,Temporary-to-Permanent,Benefitserviceformembers,Publicfundreceive,etc.Administrative/Accounting/FinanceMailservice,Recordmanagement,Payroll,Financeoperationmanagement,Businesstravelarrangement,Settlement,etc.Manufacturing/Design&Development/LogisticsTechnitiantemping,Researchdevelopment/Designcontract,Sampledevelopment,Qualityassurancemanagement,EMC,Productionlineoutsource,3PL,Inventoryclearance,Warehouse/Storagesurrogation,etc.Architectdesign/administration,Land/Buildingoperationmanagement,Facilityadministration/maintenance,Energyprovidmanagement,ITassetsmanagement,etc.（Actual）（Actual）（Forecast）（Estimated）Management/InformationSystemvs.previousyearvs.previousyearvs.previousyearAdministrative/Accounting/Financevs.previousyearManufacturing/Design&Development/Logisticsvs.previousyearvs.previousyearvs.previousyearvs.previousyear※国内全体市場算出方法：本調査の範囲で抽出できた各サービスの関連事業者数を母数とし、個別事例調査の対象とした企業数を各サービス分野別のカバー率として当てはめ、国内全体市場を算出した。2000（Actual）2001（Actual）2002（Forecast）2003（Estimated）2004（Estimated）2005（Estimated）-50,000100,000150,000200,000250,000MarketGrowthTransitionOthersFacilityManagementManufacturing/Design&Development/LogisticsAdministrative/Accounting/FinanceHR/BenefitsSales/MarketingManagement/InformationSystem(0.1BillionJPY)アウトソーシング市場調査・MarketforManagement/InforationSystemisforecastedtogrowsteadly.Howeverthegrowthrateisforecastedtobeslowdownafter2004・MarketforSales/MarketingareasuchasCallCenterisforecastedtogrowsteadly(aswellasgrowthrate)2000（Actual）2001（Actual）2002（Forecast）2003（Estimated）2004（Estimated）2005（Estimated）-50,000100,000150,000200,000250,000MarketGrowthTransitionOthersFacilityManagementManufacturing/Design&Development/LogisticsAdministrative/Accounting/FinanceHR/BenefitsSales/MarketingManagement/InformationSystem(0.1BillionJPY)アウトソーシング市場調査2004200576,84092,200130.0%120.0%14,29019,280130.0%134.9%44,03057,240135.0%130.0%3,0703,680115.0%119.9%17,30020,760115.0%120.0%1,0301,750158.5%169.9%250300113.6%120.0%156,810195,210129.3%124.5%Source:2002ITOutsourcing/BPOBusinessResearch,FujiKimeraResearchInstitutesManagementConsulting,M&A,IR,System/NetworkOperationManagement,WebrelatedsystemoperationincludingEC,ASP,iDC,MSP,DesktopService,etc.CallCenter,TeleMarketing,Sales/Sellingsurrogation,Cashcollection/Collection...
