AssessmentofFinance&AccountingOutsourcingOpportunityCGE&Yiscurrentlyconductinganin-depthassessmentoftheFinanceandAccounting(F&A)outsourcingmarkettosupportitscurrentoutsourcingdivision,aswellastoevaluatetheattractivenessoflaunchinganewventureinthisspace.F&AoutsourcingispartoftheBusinessProcessOutsourcing(BPO)industry,whichhasbeenidentifiedasastronggrowthareainprofessionalservicesinthecomingyears,asmoreandmoreCXO’soflargecompaniesarelookingtoBPOtoreduceandvariabilizetheircosts,aswellastoincreaseservicelevels.F&Aoutsourcingtypicallyincludesomeorallofthefollowingprocesses:-)accountspayable-)accountsreceivable-)travelandexpenses-)generalaccounting-)fixedassets-)reconciliations-)payrollInordertoassessthesizeandattractivenessoftheF&Amarket,CGE&Yisconductingasurveyamongitsmajoraccountsaroundtheworld.Specifically,wearelookingforanswerstothetypesofquestionslistedbelow:1.HowwouldyouratethewillingnessofthisclienttoenterintoF&Aoutsourcingdeals?___low_X__medium___highPleasealsoindicatewhy(ifpossible):__Underextremecostpressures;inthemiddleofa5to7yearturnaroundstrategy;activelydiscussingoutsourcingsomespecificfunctions(e.g.payroll);butexpandingtheirownoffshoresharedservicesfacilityinChennai,India.2.IfyourclientdoesnotcurrentlyoutsourceanyoftheF&Aprocessesmentionedabove(e.g.,A/P,A/R,T&E,etc.),pleaseindicatethemainreasons.(Pleasecheckallthatapply):___notconvincedofthepeople,processortechnologysavings___notconvincedoftheimprovedservicelevels_X__concernedaboutvisibilitytocontrolsandfinancialinformation_X__worriedaboutlossofcontrol___priorunfavorableexperiencewithoutsourcing___toomuchtimerequiredtonegotiateoutsourcingdeal___prefertomaintaincurrentfinanceheadcount_X__Other(pleasespecify):__FordBusinessServicesCenterinIndia3.WhichofthefollowingF&Aprocesseswouldthisclientlooktooutsource?Pleaseindicateonascaleof1to5(1=notlikelyand5=verylikely):__2-3_T&E_*__Accountsreceivable_*__GLaccounting_*__Accountspayable__4_Payroll__2-3_Financialreporting___Fixedassets___2Benefits(self-helpwebsystemsinplace)__1_Internalaudit__2-3_Planning&budgeting_3-4_Credit&collections___Other(pleasespecify):__*IndicatessomeactivitiesarealreadyhandledinpartbyFordownedoffshoresharedservicesfacility4.Forthisclient,whatarethedriversthatwouldleadtotheclientoutsourcingitsF&Aprocesses.Pleaseindicateimportanceonascaleof1to5(1=notimportantand5=veryimportant):_5__cost__3_service___quality___lackofexpertise__4_businesspressures___regulatorypressures___investmentpressures___other(pleasespecify):5.Tothebestofyourknowledge,isthisclientcurrentlyintalkswithF&Aoutsourcingprovider(s)?___Yes__x_No5/7/20258:57AMIfyes,pleaseindicatewhichprovider(s)andforwhichprocess(es):_______________________EarlydiscussionswithCGE&Yrepayroll–stillconsideringwhethertomovetothenextstepandtalktoanumberofproviders(FordPurchasingwillnormallyrequireaminimumof3bids).FordEuropePresidenthasagreedtoameetingwithCGEYtodiscussideasandpotential–manyofthequestionsraisedinthisdocumentwillbeaddressedinthatmeeting..SeparatediscussionswithFordCreditarebeingplannedtocovercollections,analysis,contactcenters,etc.Note–biggestissueisthepresenceoftheFordBusinessServicescenter.5/7/20258:57AMPage2of2
