KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoChrisPaladinoMarch11,2002March11,2002(703)947-2394(703)947-2394chris.d.paladino@accenture.comchris.d.paladino@accenture.comKnowledgeTechnologies2002KnowledgeTechnologies2002TopicsTopics•KMApproachesKMApproaches•ImplementationFrameworkImplementationFramework•SuccessFactorsSuccessFactors•QuestionsQuestionsKMKMApproachesApproaches•KMDefinitionKMDefinition•KMConsiderationsKMConsiderations•KnowledgeSpiralKnowledgeSpiral•AccentureKMModelAccentureKMModelKMDefinitionKMDefinitionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.KMConsiderationsKMConsiderations•Howdoyoucreateacultureforsharing?•Whichpeopleneedtobeempoweredtocontributetherightknowledge?•Areprioritiesalignedwithmeasurements?•Aretherightprocessesinplaceto-capture,refine,andcreateknowledge-disseminate,share,andapplyknowledgetodeliverbusinessvalue?•Whattoolsarecurrentlyinplace?•Whattoolsareneededtoenabletheenvironment?•Howdoyoufillthegap?•WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?•Whichknowledgeaddsthemostvalue?•Whatarethehighestpriorityinitiatives?AlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirAlthoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.knowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcess©Accenture,2002KnowledgeSpiralKnowledgeSpiralCollaborationExternalizationCombinationInternalization2134Nonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:OxfordUniv.Press,1995.•Messaging•Peer-2-Peer•eTeamSpaces/eConferencing•DiscussionForums•ContentManagement•Knowledgebases•Workflow•Portals•eLearning•Searching•Personalization•Push/Profiles•KnowledgeMapping•DataMining•SynthesizedKnowledgeAccentureKMModelAccentureKMModelWorkModelsWorkModelsWorkModelsWorkModelsTransactionModelExpertModelIntegrationModelNetworkModel•Systematic,repeatablework•Highlyreliantonformalprocesses,methodologies,orstandards•Dependentontightintegrationacrossfunctionalboundaries•Routinework•Highlyreliantonformalproceduresandtraining•Dependentonindividualworkersandenforcementofstrictrules•Improvisationalwork•Highlyreliantondeepexpertiseacrossmultiplefunctions•Dependentonabilitytobuildhighcommitment,flexibleteams•Judgment-orientedwork•Highlyreliantonindividualexpertiseandexperience•Dependentonstarperformers-characterizedbystarculturesRoutineInterpretation/JudgmentComplexityofWorkLevelofInterdependenceCollaborationIndividualActorsKnowledgeworkers*Aonesizefitsallapproachtodevelopingaknowledgemanagementsystemwillnotwork©Accenture,2002TopicsTopics•KMApproachKMApproach•ImplementationFrameworkImplementationFramework•SuccessFactorsSuccessFactors•QuestionsQuestionsImplementationFrameworkImplementationFrameworkProcessesTools/ServicesKnowledgeEnvironmentArchitectureInfrastructureGlobalWANOfficePlatformDocumentManagementMessagingInternetDatabasePlatformContentRoles•Search•Profile•LinkManagement•KnowledgeMining•VisualControls•Portal•Abstractors•Routing/Workflow•Collaboration•Contribute•AccessControl•Creation•Feedback•CommunityManagement•Archive/Delete•ActivityMonitoring•Aging•CommunityMember•Expert•Content...
