1Senn-DelaneyBackgroundandQualificationsnLeadingFoodRetailingConsultingPracticen30YearsSpecializinginRetailOperationsnAcquiredbyArthurAndersenin1992n100+ProfessionalsServingRetailersintheU.S.andEuropenDeepKnowledgeandCapabilitiesinAllRetailSegmentsnMemberships,ParticipatorsandSubscribers:•ConvenienceStores•GroceryStores•SuperCenters•DistributionCenters•FoodCourts/Restaurants•DiscountandWarehouseStores•ChainDrugStores•MassMerchants•FoodMarketingInstitute•InternationalMassRetailAssociation•NationalRetailFederation•NationalRestaurantAssociation•GroceryManufacturer’sAssociation•GroceryMarketing2DistributionCentersShaw’s,Finast,Delchamps,Riverside/Penn-Traffic,FredMeyer,Wakefern,Kmart,Sears,Ames,FederatedMay,Genovese,RiteAid,MassMerchantsKmart,Sears,SearsCanada,MontgomeryWardConvenienceStoresAmocoOil-SplitSecond,Texaco,UnitedDairyFarmersChainDrugEckerdDrug,Genovese,PaylessDrug,PerryDrug,Phar-Mor,Revco,Rite-Aid,ThriftDrugs,ThriftyGroceryStoresAssociatedGrocers,BallStores,BigV,Bruno’s,CityMarkets,D&WFoodCenters,Dillons’,Finast,Food4Less/AlphaBeta,Foodland,Genuardi’s,GiantEagle,GiantFood-Carlisle,H.E.B.Grocery,HomelandStores,HarrisTeeter,NationalGrocers,PicN’Save,Randall’s,RiversideMarkets,Safeway,Shaw’s,J.Sainsbury,ShopRite,Smith’sFood&Drug,VonsSupermarketsSuperCentersSuperKmartCenter,FredMeyerRestaurantsKFC,Hardee’sSenn-DelaneyRepresentativeClients3Senn-DelaneyNationalFoodIndustryPracticeSafewayAssociatedGrocersFredMeyerPetrini’sAlphaBeta/FoodforLessBristolFarmsVons●●●●●●●SmithFoods&Drugs●●AmericanStores●CityMarketsHomeland●United●Randall’sHEB●●Dillon’s●BallStores●EricksonDiversified●HolidayCos.●D&W●KmartSuperCenters●Finast●Payless●KFC●Bruno’sDelchamps●●Pic‘NSave●NationalGrocers●GiantEaglel●GiantFoodsPriceChopper●●Riverside●Genuardi’s●Shaw’s●MetroFoodsMarketsFoodland●●ShopRite●HarrisTeeterUnited●DairyFarmersAmoco●●Texaco4Senn-DelaneyWhyInvolveUs?nImplementationofBestPracticesTailoredtoCompanyCultureandMarketVariablesnMeasureandImproveStoreServiceandCustomerSatisfactionnIncreaseStoreEffectivenessandProductivity(PayrollandInventory)nInstallaContinuousImprovementProcesstoInvolveAllLevelsofOrganizationnReduceStoreShrink,Out-of-Stocks,PriceIntegrityProblemsandSupplyCostsnRefineShelfAllocationsnIncreaseFoodServicePenetrationandProfitabilitynImproveLaborManagementResultsandInformationnImproveStoreLayoutandDesign5nComprehensiveDatabaseofIndustryBestMethodsandOperatingTechniquesnGlobalBestPracticesSMKnowledgeBaseofCustomerSatisfactionandAssociateEffectivenessPracticesn“Industry’sBest”BenchmarkingStatisticsforDepartmentandAll-StoreComparisonnPriceIntegrityImprovementMethodologynYearsofExperiencewithSettingLaborStandardsandImplementingAutomatedLaborSchedulingnProvenProjectApproachthatEnsuresHighAssociateInvolvementandAcceptanceofChangenProductionPlanningTechniquesforFoodServiceDepartmentsnBackroomManagementStockingandReorderMethodologiesSenn-DelaneyToolsandTechniques6Senn-DelaneyOur‘ShoppingList’ofServices4LeadershipTraining✔Merchandising4PricingIntegrity4ProductMixImprovement✔SalesImprovement4ShelfAllocations4ShrinkManagementPrograms4StoreLayoutandDesign✔Strategy/VisioningSessions✔SupplyChainManagement4Backroom/InventoryManagement4BenchmarkingVersusIndustryHighPerformers4BestPracticeImplementation4CategoryMa...
