1Senn-DelaneyRetailFoodConsultingBackgroundandQualificationsnLeadingIn-StoreFoodRetailingConsultingPracticen30YearsSpecializinginRetailOperationsnAcquiredbyArthurAndersenin1992n100+ProfessionalsServingRetailersintheU.S.andEuropenDeepKnowledgeandCapabilitiesinAllRetailSegmentsnMembershipsandParticipation•GroceryStores•SuperCenters•FoodCourts/Restaurants•ConvenienceStores•ChainDrugStores•MassMerchants•DiscountandWarehouseStores•DistributionCenters•FoodMarketingInstitute•NationalRetailFederation•InternationalMassRetailAssociation•GroceryManufacturer’sAssociation•NationalRestaurantAssociation2Senn-DelaneyRepresentativeClientsDistributionCentersShaw’s,Finast,Delchamps,Riverside/Penn-Traffic,FredMeyer,Wakefern,Kmart,Sears,Ames,FederatedMay,Genovese,RiteAid,ConvenienceStoresAmocoOil-SplitSecond,Texaco,UnitedDairyFarmersConsumerProductGoodCo’s,Coor’sBrewingGroceryA&PCanada,AmericanStores,AssociatedGrocers,BallStores,BigV,Bruno’s,CityMarkets,D&WFoodCenters,Dillons’,Finast,Food4Less/AlphaBeta,Foodland,Genuardi’s,GiantEagle,GiantFood-Carlisle,H.E.B.Grocery,HarrisTeeter,HomelandStores,NationalGrocers,PayLess,PicN’Save,Randall’s,RiversideMarkets,Shaw’s,J.Sainsbury,ShopRite,Smith’sFood&Drug,VonsSupermarketsGroceryA&PCanada,AmericanStores,AssociatedGrocers,BallStores,BigV,Bruno’s,CityMarkets,D&WFoodCenters,Dillons’,Finast,Food4Less/AlphaBeta,Foodland,Genuardi’s,GiantEagle,GiantFood-Carlisle,H.E.B.Grocery,HarrisTeeter,HomelandStores,NationalGrocers,PayLess,PicN’Save,Randall’s,RiversideMarkets,Shaw’s,J.Sainsbury,ShopRite,Smith’sFood&Drug,VonsSupermarketsSuperCentersSuperKmartCenter,FredMeyerRestaurants/FastFoodKFC,Hardee’s3Senn-DelaneyNationalFoodIndustryPracticeSafewayAssociatedGrocersFredMeyerPetrini’sAlphaBeta/FoodforLessBristolFarmsVons●●●●●●●SmithFoods&Drugs●●AmericanStores●CityMarketsHomeland●United●Randall’sHEB●●Dillon’s●BallStores●EricksonDiversified●HolidayCos.●D&W●KmartSuperCenters●Finast●Payless●KFC●Bruno’sDelchamps●●Pic‘NSave●NationalGrocers●GiantEagle●●GiantFoodsPriceChopper●●Riverside●Genuardi’s●Shaw’s●MetroFoodsMarketsFoodland●●ShopRite●HarrisTeeter4Senn-DelaneyWhyInvolveUs?nMeasureandImproveStoreServiceandCustomerSatisfactionnIncreaseStoreEffectivenessandProductivity(PayrollandInventory)nInstallaContinuousImprovementProcesstoInvolveAllStoreAssociatesnReduceStoreShrink,Out-of-Stocks,andPriceIntegrityProblemsnEnjoyROIswhichRangeBetween500-2000%5nComprehensiveDatabaseofIndustryBestMethodsandOperatingTechniquesnGlobalBestPracticesSMKnowledgeBaseofCustomerSatisfactionandAssociateEffectivenessPracticesn“Industry’sBest”BenchmarkingStatisticsforDepartmentandAll-StoreComparisonnPriceIntegrityImprovementMethodologynYearsofExperiencewithSettingLaborStandardsandImplementingAutomatedLaborSchedulingnProvenProjectApproachthatEnsuresHighAssociateInvolvementandAcceptanceofChangenProductionPlanningTechniquesforAllPerishableDepartmentsnHigh-VelocityBackroomManagementStockingandReorderMethodologiesSenn-DelaneyToolsandTechniques6Senn-DelaneyOur‘GroceryList’ofServices✔LaborManagementPrograms✔LeadershipTraining✔Merchandising4PriceIntegrity✔SalesImprovement4ShrinkManagement✔StoreLayoutandDesign✔Strategy/VisioningSessions✔SupplyChainManagement4BenchmarkingVersusIndustryHighPerformers4BestPracticeImplementatio...
