1Senn-DelaneyBackgroundandQualificationsnLeadingFoodRetailingConsultingPracticen30YearsSpecializinginRetailOperationsnAcquiredbyArthurAndersenin1992n100+ProfessionalsServingRetailersinNorthAmericaandEuropenDeepKnowledgeandCapabilitiesinAllRetailSegmentsnMembershipsandParticipation•GroceryStores•SuperCenters•FoodCourts/Restaurants•ConvenienceStores•ChainDrugStores•MassMerchants•DiscountandWarehouseStores•DistributionCenters•FoodMarketingInstitute•NationalRetailFederation•InternationalMassRetailAssociation•GroceryManufacturer’sAssociation•NationalRestaurantAssociation2DistributionCentersShaw’s,Finast,Delchamps,Riverside/Penn-Traffic,FredMeyer,Wakefern,Kmart,Sears,Ames,FederatedMay,Genovese,RiteAid,MassMerchantsKmart,Sears,SearsCanada,MontgomeryWardConvenienceStoresAmocoOil-SplitSecond,Texaco,UnitedDairyFarmersChainDrugEckerdDrug,Genovese,PaylessDrug,PerryDrug,Phar-Mor,Revco,Rite-Aid,ThriftDrugs,ThriftyGroceryA&PCanada,AmericanStores,AssociatedGrocers,BallStores,BigV,Bruno’s,CityMarkets,D&WFoodCenters,Dillons’,Finast,Food4Less/AlphaBeta,Foodland,Genuardi’s,GiantEagle,GiantFood-Carlisle,H.E.B.Grocery,HarrisTeeter,HomelandStores,NationalGrocers,PayLess,PicN’Save,Randall’s,RiversideMarkets,Shaw’s,J.Sainsbury,ShopRite,Smith’sFood&Drug,VonsSupermarketsSuperCentersSuperKmartCenter,FredMeyerSenn-DelaneyRepresentativeClientsRestaurants/FastFoodKFC,Hardee’s3Senn-DelaneyNationalFoodIndustryPracticeSafewayAssociatedGrocersFredMeyerPetrini’sAlphaBeta/FoodforLessBristolFarmsVons●●●●●●●SmithFoods&Drugs●●AmericanStores●CityMarketsHomeland●United●Randall’sHEB●●Dillon’s●BallStores●EricksonDiversified●HolidayCos.●D&W●KmartSuperCenters●Finast●Payless●KFC●Bruno’sDelchamps●●Pic‘NSave●NationalGrocers●GiantEagle●●GiantFoodsPriceChopper●●Riverside●Genuardi’s●Shaw’s●MetroFoodsMarketsFoodland●●ShopRite●HarrisTeeter4Senn-DelaneyWhyInvolveUs?nImplementationofBestPracticesTailoredtoCompanyCultureandMarketVariablesnMeasureandImproveServiceandCustomerSatisfactionnIncreaseEffectivenessandProductivity(PayrollandInventory)nInstallaContinuousImprovementProcesstoInvolveAllLevelsoftheOrganizationnReduceShrink,Out-of-Stocks,andPriceIntegrityProblemsnIncreaseInventoryTurnsThroughouttheSupplyChainnMaximizeHeadquartersSystemsCapabilitiesnImplementRecommendedTechnologyEnhancements5nComprehensiveDatabaseofIndustryBestMethodsandOperatingTechniquesDerivedfrom100+RetailHeadquartersEngagementsnGlobalBestPracticesSMKnowledgeBaseofCustomerSatisfactionandAssociateEffectivenessPracticesnCo-DevelopmentofArthurAndersenFinanceFunctionoftheFuturenCreationandExecutionofIntegratedMerchandisingStrategiesnCategoryManagementExpertisenPriceIntegrityImprovementMethodologynAccountsPayable,Audit,HumanResource,StreamliningandBestPracticeImplementationnImplementationofIntegratedLaborManagementStrategiesnProvenProjectApproachthatEnsuresHighAssociateInvolvementandAcceptanceofChangenMerchandisingandAdvertisingStrategiesCustomizedtoMeetClients’NeedswithProvenResultsnEffectiveLeadershipTrainingforCompanyManagementSenn-DelaneyToolsandTechniques6RetailFoodHeadquartersConsultingOur‘GroceryList’ofServices✔InternalandExternalReporting✔InventoryControl/Management✔LaborManagement✔LeadershipTraining4PriceIntegrity4ShrinkManagement✔Strategy/VisioningSessions✔TransactionProcess...