Meteringv2_answers v3.xlsVIP免费

FunctionalAreaBestPracticeQuestion(English)Question(Chinese)MeterReading客户抄表频率是怎样的？抄表业务是否外包？Optimisethemeterreadingfrequencywithrespecttocostofbillproductionandcustomerrevenue最优化抄表频率来兼顾帐单和客户成本的收益Howfrequentlyarecustomermeterreadsoccurring?Aretheredifferentmeterreadingfrequenciesfordifferentcustomertypes(domestic/commercial/inductrial/rural)对不同类型的客户（如居民用电，商业用电，工业用电和农村用电）是否有不同的抄表频率？Howdoyouarrangethemeteringschedule?Byline,bystreet,byareaorbyclientsegmentationetc?如何安排抄表计划？是按照线路，街道，区域，还是客户群体等因素？Whatpercentageofcustomerhaveon-sitebilling?What'stypeofclientreceiveson-sitebilling?现场抄表计费的客户占多少比例，主要针对哪种类型的客户？Doyouhaveaseparateteamordepartmenttodealwiththemetering?是否有一个专门的小组或者部门来负责抄表工作？Isthemeterreadingbusinessoutsourced?IntroduceCustomerOwnReads,specificallyforSpecialReads,andpotentiallyBudgetBillingcanreducethenumberofreadsconductedbymeterreaderse.g.5-10-12%ownreadsontoIVRIftheclientisnotinandthemetercannotbeaccessed,whatwillyoudo?Gotothereagain(ifso,when),orestimate?如果客户不在家，抄不到表，你会如何处理？是再去一次还是估算用电量？再去什么时候去？Docustomersdotheirownreads?(Thosewhicharenotbilledonsiteatthetimeofreading.)Ifso,howdotheyreportthesemeterreadstothebusiness?客户（非现场计费）是否可以自行读表？如果是，他们怎样将读表结果报送给苏州供电公司？Minimisethenumberreadsrequired;particularyforsmallcustomersandthosewhicharedifficulttoaccess.Isbudgetbillingused?Thisiswhereareadistakenperhapsonceevery6months.Theperiodicbillisbasedonanagreedinstallmentamountwhichitselfisbasedonthecustomerhistory.Whenameterreadistakenattheendoftheperiod,awashupbillisproduced.Thisreducesthenumberofmeterreadsrequired.是否采用预估帐单方式？比如针对6个月抄一次表的情况。这类周期性帐单是基于协商通过的用电量制定的，而用电量又跟客户用电历史相挂钩。当周期末抄表时，会产生一张冲帐帐单。这种措施减少了需要读表的数量。Seekopportunitiestoimproveend-to-endscheduling,allocationandrouteplanningformeterreaders.Isthereameterreadingschedulingtool?Howarethemeterreadingschedulesandroutesdevelopedandmaintained?是否有安排抄表计划的工具？抄表计划和线路是如何制定并维护的？Doesthemeterreadinstructionsincludewalkingsequence?Canthesequencebeupdatedbythemeterreader?Caninformationonthemeter/customerbecapturedbythemeterreaderforuseinfuturemeterreads?Istheinformationavailableforthemeterreaderenoughtobeabletodotheroutewithouthavingdonethatroutebefore?抄表指示是否包含步行抄表次序？抄表员是否可以更改该次序？抄表员获取的有关表和客户的信息是否可以被今后的抄表工作所使用？如果某个抄表员没有做过某条线路，抄表指示所包含的信息是否可以帮助他完成相应的抄表工作？Canextrajobsbeautomaticallyinsertedintothedailymeterreadschedule(forexample,metercomplaintinvestigations)?额外工作是否可以安排进每天的固定抄表计划中？（比如，对被投诉电表的检修工作）是否有系统来支持抄表安排？自动抄表技术是否被使用？现在非常规用电是如何被察觉到的？Canaperiodicreads(moveout/specialread)beinsertedautomaticallyintoanexistingschedule?非规则性抄表工作（如销户或特殊抄表）是否可以安排到现有的计划中？Assignmentofmeterreadertoroutes.Readerscanbeassignedtoalternateroutesperiodicallytoreducethelikelyhoodof'specialarrangements'.Doyouhaveasystemtosupportmeterreaderscheduling?Doesthemeterreaderhastogotothesamestreetinanyoneb...