TravelBackOfficeProcessBreakdownDRAFTPage1FTECost$CC#CCName/DescrPossibleDriverDescriptionFC-EFC-CFC-WFC-EFC-CFC-WAccounting159308521236$708445$42$2,2231270608565117$94213706085651Groupmeetingevents17$94215593085212Accountingandaccrualadequacy36$70859308521322$244AR770607665130$1,77770608565615$8198706089650Settlements24$1,82911706089650Billssent24$1,829PossibleHighLevelProcessBucketReference#GMAXDEVELOP&FININTEGRI*ProcessJournalEntriesinWalkerandMaxGL*ResolveIssuesresultingin"outofpolicy"reconciliationsEnsuresthatthedaytodaymanagementoftheBTCs’financialoperationalactivitiesinthedeliveryoftheproducts/processesismaintainedatthehighestleveloffinancialintegrityandefficiency.593085214706534650DOMACC&TRVLOPERATIONCalculationandAllocationofTravelRelatedFeesCalculation&AllocationofFeesforTravelRelatedtransactions.DOMACC&TRVLOPERATIONAccountingandsettlementforgroupmeetingeventsTravelAccountingJ/APAAccountingandaccrualsTravelAccountingFC-CentralARCPROCESSINGANDSETTLEMENTProcessAmexMexicoCorporatetraveltransactionsResponsibleforprocessingofallAmexMexicoCorporatetravelaccountingtransactionswhichincludespostingdataforclearanceofallaccountsreceivableandaccountspayableresultingfromlandandairsales.AIRLINEACCT&PTNRSVCSCLIENTFINSERVICES(30)CLIENTFINSERVICES(30)TravelBackOfficeProcessBreakdownDRAFTPage2FTECost$CC#CCName/DescrPossibleDriverDescriptionFC-EFC-CFC-WFC-EFC-CFC-WPossibleHighLevelProcessBucketReference#22706089650Refundunusedtickets24$1,829AP6506085574GMAXSettlements47$1,67516506085574GMAXSettlementsApplypayments47$1,675Reconciliations470607665130$1,777570607665130$1,77791015$493$1,00020506021571TravelRecsRecon/SettleRail10$493506085574GMAXSettlements47$1,67523506021571TravelRecs10$493CLIENTFINSERVICES(30)RefundunusedticketsforcorporateclientsandchargeacommissionProcessinGlobalMax*BaseFare*Commissions*TaxChanges*VoidedTicketsProcessinganybasefare,commissionortaxchangesinGlobalMax.TheprocessofvoidingticketsinGlobalMaxisalsoapartofthisfunction.ApplieschecksissuedagainstMAXOpenPayableitems,andprovidesDisbursementinformationtotheTravelNetwork.ARCPROCESSINGANDSETTLEMENTBalancingIARdatawithMAXTheARCSettlementagentsareresponsibleforbalancingIAR(InteractiveAgentReporting)datawiththeMAXsystemthroughthevariousGDSdatabases.ARCPROCESSINGANDSETTLEMENTReconciliationofARC/BSPpaymentsARC/BSPReconciliationsisresponsibleforensuringthepaymenttoorfromARC/BSPisaccurateandisallocatedtotheARC/BSPPayableaccountproperly.706075652506021571*PERFORMANCEMGMT*TravelRecsCSA'sSixSigmaGreenBeltsB/SReconciliationCSA's,SixSigmaGreenBeltB/Sreconciliationandcontrol,adherencetopolicy,completionofMRC.ReconciliationofDomesticTravelAccountsReconciliationofDomesticTravelAccounts-DepositsandConcentrationaccounts.TravelBackOfficeProcessBreakdownDRAFTPage3FTECost$CC#CCName/DescrPossibleDriverDescriptionFC-EFC-CFC-WFC-EFC-CFC-WPossibleHighLevelProcessBucketReference#Maintenance14706085657Numberofcalls14$765Administration2AdministrativeAssistants,Band40andabove1717$576$9423506085574GMAXSettlementsProcessmemos47$1,675Management17706075652ProvideMetrics15$1,0001970608565714$765MAXQCHELPDESK/TRAININGCalledtoassistorguidethecallerthroughtheresearchprocessordirectthemtoaresourceresponsibleforthesystemorprocessbeingquestioned.706085651506043571*DOMACC&TRVLOPERATION*TFSOPERATIONSAnalysis/ResearchAllmemosreceivedfromcarriersareent...
