Attachment 4.3A Metrics Report 2002 (FCE).xlsVIP免费

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2025-05-07
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MonthlyMetricsReviewPeriod:(FebruarytoOctober'02)BL/SDLAreaFS&C-GP-EMEADateReportedUptoNov2002S.NoBLAreaProcessMetricNumeratorDenominatorPODZ1.02.0BypassAbsolute3.04.05.06.07.0GlobalPaymentsEMEA-InvoiceProcessingBypassRelativeMagnitudeTotalBypassValueTotalSpendValueGlobalPaymentsEMEA-InvoiceProcessingTotalNo.OfBypassInvoicesTotalNo.OfInvoicesGlobalPaymentsEMEA-InvoiceProcessing30+Invoice/QueryAgeingNumberInvoicesQueriesAgedMorethan30daysTotalNo.OfInvoicesProcessedGlobalPaymentsEMEA-InvoiceProcessing30+Invoice/QueryAgeingValueInvoicesQueriesAgedMorethan30daysTotalNo.OfInvoicesProcessedGlobalPaymentsEMEA-InvoiceProcessingInvoiceSLAAdherenceInvoicesProcessedoutsideSLATotalInvoicesProcessedGlobalPaymentsEMEA-InvoiceProcessingQueryAgingNumberQueriespending>7Days&US$100KTotalNo.OfInvoicesProcessedGlobalPaymentsEMEA-InvoiceProcessingQueryAgingValueQueriespending>7Days&US$100KTotalValueOfInvoicesProcessed7.08.09.010.011.012.013.014.015.0GlobalPaymentsEMEA-InvoiceProcessingQueryAgingValueQueriespending>7Days&US$100KTotalValueOfInvoicesProcessedGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintsAbsoluteTotalInvoicesrecdwithFeedbackTotalInvoiceProcessedGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintsValueTotalFeedbackValueTotalInvoiceValueGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintforAccoutingErrorTotalAmountofErrorduetoAccountinginFeedbackTotalInvoiceProcessedGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintforAccoutingErrorTotalAmountofErrorduetoAccountinginFeedbackTotalInvoiceValueGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintduetoCust.ServiceTotalAmountofErrorduetoCust.ServinFeedbackTotalInvoiceProcessedGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintduetoCust.ServiceTotalAmountofErrorduetoCust.ServinFeedbackTotalInvoiceValueGlobalPaymentsEMEA-InvoiceProcessingCustomercomplaintduetoExposurereported.TotalAmountofExposureinFeedbackTotalInvoiceProcessedGlobalPaymentsEMEA-InvoiceProcessingCustomercomplaintduetoExposurereported.TotalAmountofExposureinFeedbackTotalInvoiceValue15.016.017.0GlobalPaymentsEMEA-InvoiceProcessingCustomercomplaintduetoExposurereported.TotalAmountofExposureinFeedbackTotalInvoiceValueGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintComplaintduetoProcessinginefficicenyTotalAmountofProcessinginFeedbackTotalInvoiceProcessedGlobalPaymentsEMEA-InvoiceProcessingCustomerComplaintComplaintduetoProcessinginefficicenyTotalAmountofProcessinginFeedbackTotalInvoiceValueMonthlyMetricsReviewPeriod:(FebruarytoOctober'02)1stFeb-28thFeb1stMar-25Mar29Mar-25Apr26May-30May1Jun-27JunTargetAreaFebruary2002March2002April2002May2002June20023.8Z3.63.43.84.14.1DPMO18,23527,52610,2094,3984,032Num173,988302,676149,95574,31178,469Den9,541,42110,996,04214,688,24816,896,97019,461,1723.8Z3.73.63.74.14.1DPMO12,71219,75513,3305,1474,211Num3371532422Den2,5963,5943,9764,6635,2246.0Z4.06.006.006.006.00DPMO6,692----Num43----Den6,4266,0655,6167,1545,3146.0Z6.006.006.006.006.00DPMO-----Num-----Den23,804,75427,626,47721,795,84125,654,46924,996,5846.0Z6.006.006.006.006.00DPMO-----Num-----Den6,4266,0655,6167,1545,3146.0Z4.85.14.84.84.9DPMO467165534559376Num31342Den6,4266,0655,6167,1545,3146.0Z3.64.33.43.44.16.0DPMO16,4982,37128,44828,1164,418Num392,72965,509620,056721,307110,442Den23,804,75427,626,47721,795,84125,654,46924,996,584Z6.004.54.44.34.3DPMO-1,5821,6032...

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