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2025-05-07
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WorldwideBusinessProcessOutsourcingForecastandAnalysis,2002-2006WorldwideBusinessProcessOutsourcingForecastandAnalysis,2002–2006Analysts:RomalaRavi,JessicaGoepfert,MeredithWhalen,ChristopherBoone,AlexanderMotsenigos,AnnaDanilenko,MarcPramuk,JocelynYoung,andBrianBinghamFilingInformationJuly2002IDC#27504Volume:Tab:CheckusoutontheWorldWideWeb!http://www.idc.comQuotingIDCInformationandData:InternalDocumentsandPresentations—Quotingindividualsentencesandparagraphsforuseinyourcompany’sinternalcommunicationsdoesnotrequirepermissionfromIDC.TheuseoflargeportionsorthereproductionofanyIDCdocumentinitsentiretydoesrequirepriorwrittenapprovalandmayinvolvesomefinancialconsideration.ExternalPublication—AnyIDCinformationthatistobeusedinadvertising,pressreleases,orpromotionalmaterialsrequirespriorwrittenapprovalfromtheappropriateIDCVicePresidentorCountryManager.Adraftoftheproposeddocumentshouldaccompanyanysuchrequest.IDCreservestherighttodenyapprovalofexternalusageforanyreason.Copyright2002IDC.Reproductionisforbiddenunlessauthorized.ForadditionalcopiespleasecontactCherylToffel,508-935-4389.Printedonrecycledmaterials.0AIDCTableofContentsPageExecutiveSummary..............................................................................................................................1SituationOverview..........................................................................................................................1MarketOverview.............................................................................................................................1AssessmentoftheCurrentSituation...............................................................................................3FutureOutlook...............................................................................................................................4EssentialGuidance..........................................................................................................................4IDCOpinion..........................................................................................................................................7SituationOverview................................................................................................................................9Introduction....................................................................................................................................9WhatIsBPO?................................................................................................................................10WhatIsCountedintheForecast?.................................................................................................11MatureVersusEmergingBPOSegments......................................................................................12AssessmentoftheCurrentSituation.............................................................................................13FutureOutlook...................................................................................................................................25ForecastAssumptions...................................................................................................................25WorldwideBPOForecastbyRegion..............................................................................................2...

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