GeneralAdministrationDepartmentINTERVIEWDATE:Apr20,2000INTERVIEWERNAME:WeiZhu,SherryDing,JulianMa,AnneWang,JaneXuIntervieweeNameMr.WuLin,DirectorofCompanyandAddressFAWTradingCompanyTelephoneExtension465ITSystemThoughtheITSection.ofFAWTradingCompanyisundertheleadofFAWGeneralAdministrationDepartment,buttheITSectionofFAWGrouptakethedecisionrightinFAWTrading’sITinvestment,development,etc.FAWGroupgetRMB0.1billionbudgetinITdevelopmentthisyear,buttheassumedbudgetforFAWTradingcouldmaximallyreachtoRMB10millionIffinallygotthebudget,FAWTradingwillusethemoneytobuildupthenetworkbetweenprovincialsalesofficesandFAWTradingCompanyforcontrolthetruck/componentinventory,etcMr.WutendstocontinuethecurrentITsystemco-operationwithKaiSi,hethinkthesoftwarestillgetthedevelopmentpotentialHumanResourceFAWTradingCompanycutitstotalstaffby161inearlythreemonthsthisyear.Formertotalheadcountisaround800FAWTradingCompany’scurrentrecruitingcandidatepoolisstilllimitedinsideFAWGroup,theaimofthisissaidtocontrolthesizeoftotalheadcount.ThisinformalregulationhasseverelyinfluencedthesalesstafflocalizationprocessinFAWTradingProvincialsalescompany—FAWTradingoncetendedtorecruit304salespeopleforthelocalsalescompany,buttheproposalwasstronglyopposedbyFAWGroupsinceitwillarousethesocialprobleminsidewholegroupFAWTradingdoesn’thavetheindependentrecruitingrightandFAWGroupsomehowdotreasuretheHRqualityinFAWTradingFAWTradingcouldn’trecruitthestaffwhohasbeenselected–FAWTradingusuallycategorizedtheircandidateintothreegroupsaccordingtothequality,buttheycouldonlyget2ndto3rdtiercandidatessinceFAWGrouprefusedtotransferthosequalifiedcandidatestoTradingCompanyAccordingtoMr.Wu,Mr.Zhu’sinitiativeofconductingaremunerationsystemreformistoenlargethesalarygapandthusnaturallymotivateaninternalorganizationreformNewremunerationreforminsideFAWTradingCompanyhasenlargedthesalarygapbetweenwhitecollarandbluecollar,averagesalaryofbluecollarshasdroppedbyRMB100permonthafterthesystemchange,thishasleadtothestrongdissatisfactionamongtheworkers,extremelythoseworkerswhohandleforsimplejobs*Note:Currentmonthlysalary(RMB):WhiteCollar:FAWGroupCEO(Mr.Zhu):2,400FAWGroupSalesDirector(Mr.An):2,200FAWTradingCompanyPresident(Mr.Zhao):1,800FAWTradingDepartmentDirector(Mr.Wei):1,200FAWTradingSectionHead:1,000SectionStaff:800BlueCollar:Highestleveltechnician:2,000Commonworker:500-600TrainingDifferentdepartmentsunderFAWTradingCo.areresponsiblefordifferentnaturesoftraining.Trainingfordealers:SalesDepartment,BusinessTrainingSectionTrainingforservicestations:ServiceDepartmentTrainingforinternalstaff:HumanResourceDepartmentFAWGroupstrictlycontrolsthetrainingbudgettowardsFAWTrading.Lastyear,TradingCompany’stotaltrainingbudgetis25,000RMB.Mr.Wuistryingtogeta40,000RMBbudgetthisyear.Withinthisbudget,over10,000RMBwillbespecificallyusedforsalesinformationsystemtraining.Trainingbudgetfordealersandservicestationsarehigher,(around200,000RMBeach),butstillmuchlowercomparedwithVWorSAIC.Groupalsostrictlycontrolstheexpenditureontutor.Itsetupalimitofaround25RMBperhourwhilethemarketpriceforinvitingaprofessortoheldalectureisaround1000RMB/hour.Mr.Wuhastoputthisexpenseunderotheritemsinordertoavoidthesensitiveproblems.Mr.WumentionsVWandSAICforreference.SAIC:SAIC'sbudgetforinternalstafftrainingreaches1.5millionRMBeachyear.Itadoptsapolicycalled"systemdevelopment".Qualifiedemployeesareobligatedtoparticipateincertaintrainingcoursesordegrees.VW:VW'stotaltrainingbudget(includingthetrainingfordealersandservicestations)reachesmillionsofRMB.Saturdayisthesetdateforinternalstafftraining;VWemployeescouldchoosedifferentcourseseachSaturdayforself-development.CIconstructionGroupcontrolsthebudgetforuniformoverstrictly.FAWemployees’dressingarenotinlinewithCorporateImage.ThoselowqualityblueuniformsworebyFAWsalesmenhavebeendeterioratingFAW'simageinpublicoccasions.Besides,staffsneedtobetrainedtodressappropriatelyandconveyahighFAWimage.
