P-03800-006-01-50-11.ppt-1-StoreActivityReview(SAR)ProcessMapping-StoreInformation--RolandBerger&Partners-Hayes,June1999P-03800-006-01-50-11.ppt-2-Source:SARTeam,RolandBerger&PartnersContentsPageA.Whatisprocessmapping?3B.Howdoes‘processmapping’supporttheSARProject?8C.Howdoes‘processmapping’work?10D.Nextsteps/Timeline12P-03800-006-01-50-11.ppt-3-Source:SARTeam,RolandBerger&PartnersA.Whatisprocessmapping?P-03800-006-01-50-11.ppt-4-Source:SARTeam,RolandBerger&PartnersProcessmappinglooksatthewholeprocessfrombeginningtoendThecompleteprocessisunderstoodUnderstandallcomponentsinaprocessCompleteProcessTask2Task3Task4Task1Task6Task5P-03800-006-01-50-11.ppt-5-Source:SARTeam,RolandBerger&PartnersProcessmappingisarecordingoftheactivitiesthataredoneandwhateffectsthesehaveontherestofthestore’soperationsProcessmapping-examplepromotions/enddisplaysReplenish.TeamStockMgnt.TeamAdminAdministrationAdministrationReplenishmentTeamReplenishmentTeamStockManagementTeamStockManagementTeamReplenishmentTeamReplenishmentTeamStockManagementTeamStockManagementTeamTakedownCornflakesShelfemptyChangeshelfheightPlaceSETs,arrowsProfileset?FillfixtureFixturefilled?ConfirmfillspaceOK?PlaceadvertisementsLegalitycheckyesnoyesnonoyesnoEmptyenddisplayProfilesetFilledshelfFill&facecorrectCornflakesCornflakesCornflakesCornflakesCornflakesCornflakes•Changeshelf-heightforbakedbeanspromotion;placeSETsarrows•Takedowncornflakes(worktosectionorplaceintoback-stock)•Fillfixture•Revisittoconfirmfill&face•PlaceadvertisementandlegalitycheckBakedBeanPromotionCornflakePromotionyes30%P-03800-006-01-50-11.ppt-6-Source:SARTeam,RolandBerger&PartnersProcessmappingwillidentifyoneprocess’impactuponotherstoreprocessesCleaningProcessBakeryCleaningFoodPreparationAreasReplenishmentStoreManagementProceduresP-03800-006-01-50-11.ppt-7-Source:SARTeam,RolandBerger&PartnersThebeginningtoendviewoftheprocessmappinghelpstohighlightweaknessesprovidingquickwinstothestore“Wow,Ineverknewwedidsomuch!”“Wow,Ineverknewwedidsomuch!”ProcessProcessCommentsfrompreviousprocessmappingexercisesCommentsfrompreviousprocessmappingexercises“Thisreallyhelpedmeunderstandmyworkbetter!!”“Thisreallyhelpedmeunderstandmyworkbetter!!”“Ialwayshadthefeelingtheprocessisabitcomplicated,butnowIcanactuallyseeit!”“Ialwayshadthefeelingtheprocessisabitcomplicated,butnowIcanactuallyseeit!”Findingsfrompreviousprojects“HadIknownallthispreviously,Iwouldhavedonemyworkdifferently!”“HadIknownallthispreviously,Iwouldhavedonemyworkdifferently!”P-03800-006-01-50-11.ppt-8-Source:SARTeam,RolandBerger&PartnersB.HowdoesprocessmappingsupporttheSARProject?P-03800-006-01-50-11.ppt-9-Source:SARTeam,RolandBerger&PartnersProcessmappingisthefoundationtoidentifyimprovementpotential,recordastore’sbestpracticetodevelopnewstandardproceduresProcessmappingintheSARProjectProcessmapping(supportedbyself-recording)dataanalysisRoll-outofnewstandardproceduresResultReviewfindingsanddevelopopportunitiesNewimprovedstandardproceduresimplementedinallstoresDataAnalysisP-03800-006-01-50-11.ppt-10-Source:SARTeam,RolandBerger&PartnersC.Howdoes‘processmapping’work?P-03800-006-01-50-11.ppt-11-Source:SARTeam,RolandBerger&PartnersProcessmappingisdonein3stepsensuringthattheemployees’pointofviewisrecordedcorrectlyDrawinguptheprocessesMappingofexistingactivitiesMappingofexistingactivitiesConsolidationandwritingupofprocessConsolidationandwritingupofprocessVerificationwithstoreVerificationwithstoreStep1HowHowWhoWho•Inseveralmeetingsdifferentpartsoftheoverallprocesswillbemapped•Storeemployees•SARteammembers•SARteamwritesuptheprocesses,consolidatesfindingsandimprovements•SARteamquantifiespotentialimprovement•Themappedprocessisverifiedandpotentialimprovementsdiscussed•Processmanager/controller•SARteamStep2Step3P-03800-006-01-50-11.ppt-12-Source:SARTeam,RolandBerger&PartnersD.Nextsteps/TimelineP-03800-006-01-50-11.ppt-13-Source:SARTeam,RolandBerger&PartnersOverthenexttwoweeksthe6pilotstoresandtheSARTeamfaceachallengingscheduletocovertheself-recordingandprocessmappingexercisesTimelineStoreWeekDate1314Mon28.6Tue29.6Wed30.6Thu01.7Fri02.7Mon05.7Tue06.7Wed07.7Thu08.7Fri09.7BridportHygiene/DeliArbroathFrontEndWalsallAdmin/StockMgtManagementTeamBecclesFrontEndKinrossHygiene/DeliCottinghamFrontEndAdmin/StockMgtManagementTeamSat03.7Sun04.7Kick-offKick-offKick-offKick-offKick-offKick-offSelf-recordingSelf-recordingSelf-recordingSelf-recordingSelf-recordingSelf-recordingProcessmapping1)1)WhilsttheSAR-teamisprocessmappingitwillalsobeonhandtoassistiftherearequerieswiththeself-recording
