010220CB_262404340_2C1TelecomITPTelecomITPMontreal,QuebecMontreal,QuebecFebruary26,2001February26,2001WheretheRealWorkGetsWheretheRealWorkGetsDone...Done...010220CB_262404340_2C1•Whataretelecomoperations?•Whyaretelecomoperationssocritical?•Whyaretelecomoperationssodifficult?•HowdoestheFirmassistourclientsinthisarea?010220CB_262404340_2C1SIXBUILDINGBLOCKSOFTELECOMSIXBUILDINGBLOCKSOFTELECOMOPERATIONSOPERATIONSNetworkoperations•Deploynetworkupgrades•Constructnetwork•DesigngrowthjobsNetworkengineering•Architectnowproductsandservices•DesigncapacityexpansionExecuteExecuteDesignDesignandanddevelopdevelopNetworkNetworkIToperations•Deploy,manageandmaintainsystemsOperationssupportOperationssupportsystemsystemService&support•Performinstallation,provisioningandbilling•Respondtocustomerinquiries•Repairfaults•MonitornetworksProcessProcessSystemDevelopment•Buildsystemstosupportproducts,capacity,andoperationalprocessesProcessdesign•Defineandmapfunctionalandcross-functionalprocesses010220CB_262404340_2C1THREEMAINOBJECTIVESTHREEMAINOBJECTIVESBuildBusinessconceptorneedServicesavailabletocustomersInstallCustomeragreementCustomerreceivingserviceandgeneratingrevenueAssureandresolveCustomertroublesandissuesHighqualityserviceordelivery010220CB_262404340_2C1SIXMAINPROCESSESSIXMAINPROCESSES•Introducenewproductsorservices•BuildcapacityBuild•Implementnewcustomer(order-to-bill)Install•Monitornetworks•Respondtocustomerinquiry•RepairfaultsAssureandresolve010220CB_262404340_2C1IntroduceIntroducenewservicesnewservicesDevelop,test,andintegratenewservicesintotheDevelop,test,andintegratenewservicesintotheNetworkNetworkCustomer-facinggroupsscreenandsponsorOperations•Deploysnetworkelements•IntegrateswithOSS•DeploysprocessesStepsStepsDevelopDevelopideasideasBuildBuildbusinessbusinesscasecaseScreenScreenPrototypePrototypeandtestandtestPlanPlanintegrationintegrationRolloutRolloutIntegrateIntegratefullyfullyLABPilotVendorsdevelopmostnewideasWhoWho010220CB_262404340_2C1BuildBuildcapacitycapacityProvidetherightfacilities(switches,outsideplant,andProvidetherightfacilities(switches,outsideplant,andinteroffice)intherightplaceattherighttimeinteroffice)intherightplaceattherighttime•EstimateEstimategrowthbygrowthbygeographygeography•DevelopDeveloparchitecturearchitecture•DetermineDeterminetechnologytechnology•ScheduleandScheduleandbudgetbudget•DesignphysicalDesignphysicalcircuitscircuits•PlanactualPlanactualimplementationimplementation•FieldworkFieldworkActivitiesActivitiesStepsStepsForecastForecastPlanPlanDesignDesignConstructConstruct•BusinessunitBusinessunit•NetworkNetworkcapacitycapacityplannersplanners•NetworkNetworkcapacitycapacityplannersplanners•SwitchvendorsSwitchvendors•DesignDesignengineersengineers•SwitchvendorsSwitchvendors•ProjectProjectmanagersmanagers•FieldforcesFieldforcesWhoWho010220CB_262404340_2C1InstallnewInstallnewservicesservicesConvertcustomerorder,services,andfacilitiesintoConvertcustomerorder,services,andfacilitiesintoactivatedserviceandabillingrecordactivatedserviceandabillingrecordActivitiesActivities•CreateserviceCreateserviceorderorder•DetermineDetermineservicesneededservicesneeded•AssigncableAssigncableandpairandpair•ProgramProgramswitchswitch•ConnectConnectfacilitiesfacilities•TestTest•NotifysystemNotifysystemtobegintobeginbillingbillingCost...
