1ChangeEnablementChangeCredentialsAboutthispresentation...ThispresentationhasbeendesignedtohelpourBusinessConsultingpractitionerseducatethemselvesabout,anddiscusswithourclients,someofthekeyconceptsrelatedtoChangeEnablement,aswellasthechallengesfacedbymanagementastheytrytoimplementchangeintheirorganizations.Text/notesareprovidedtohelpyoulearnmoreabouttheconceptsanddelivertheminaneffective,insightfulway.Thepresentationconsistsofthefollowingsections:◆TheNeedforChangeEnablement◆BusinessConsultingChangeEnablementFramework◆BusinessConsultingChangeEnablementCredentialsThispresentationwillbecontinuouslyimprovedandthemostcurrentversionwillalwaysbeavailableinelectronicformonAAOnline.ContactEffieCokinosat(312)931-3807,KnowledgeManagerfortheBusinessConsultingChangeEnablementCompetenceCenter,withsuggestedchangestothepresentationbasedonmarketfeedbackandspecificneedsthatyouhave.Pleasesendanelectronicversionofyoursuggestedrevisionstoher.Thisdocumentcoversthethirdsection,“BusinessConsultingChangeEnabelementCredentials.”2ChangeEnablementChangeCredentials19961998200020022004ChangeEnablementforthe21stCenturyBusinessConsultingChangeEnablementCredentials3ChangeEnablementChangeCredentialsCredentialsbyIndustryHealthcareUtilities&TelecommunicationsServicesManufacturingFinancialMarketsConsumerProducts&DistributionOther4ChangeEnablementChangeCredentialsClientDescriptionA350-bedhealthcaresystemClientIssues/ArthurAndersenRole◆Clientwasresultofmergeroftwomedicalcenters◆Managementidentifiedtheneedtocreateaseamlessprocessofdeliveringservicestoallcustomersregardlessoflocationwithinthesystem◆AAwasengagedtoassistwiththeredesignoffundamentalcorebusinessprocessesthatimpactthedeliveryofcareinordertocreateoneintegratedhealthsystem,developaconsistentorganizationalandoperationalmodelthroughoutthesystem,improveeconomicperformance,andimproveserviceandqualityperformanceChangeEnablementApproach◆Understandtheorganization’scurrentculture,changehistoryandabilitytoassimilatechange◆Developcommunicationplanforeachkeyphaseofinitiativetoensureallkeystakeholdersareinformedofthecaseforchange,projectgoals,statusandoutcomes.Planoutlinedkeystakeholders,messagepoints,communicationvehicleandfrequency.◆Buildchampionswithintheorganizationtoleadandowntheperformanceimprovementinitiative◆Designaperformancemeasurementsystemwhichalignswiththeoperationalmodelandfacilitatesaccountability◆Createphysiciansupportforinitiative◆Createatrainingprogramforallemployees.Trainingplanincludedaleadershipcurriculum,teambuildingexercises,changemanagementtechniques,customerservicetrainingandtechnical/clinicaltrainingHealthcare5ChangeEnablementChangeCredentialsClientIssues/ArthurAndersenRole◆Clientfacedwithchangesinhealthcaredeliverysystem,keycustomerimperativesandprobabletechnologicalchanges◆Clientdesiretomaintainrecognizedmarketleadershipposition◆AAengagedtoidentifynear-termcostimprovementopportunities,restructuretheorganizationanddevelopnewcorebusinessprocesses,andpreparetheorganizationformajorchangeChangeEnablementApproach◆Conductedanorganizationalchangereadinessassessment◆Conductedtrainingofclientmanagementteamonredesignprinciples,facilitation,andteamdevelopmenttoassistineffectivecommunicationandtrainingeffortswithhospitalstaff◆Developmentofcommunicationplanforeachkeyphaseofinitiative◆Createdatrainingprogramforemployeesimpacted...
