毕业设计（论文）题目：院部：专业：学号：学生姓名：指导教师：职称：二O一年月日1摘要CRM系统以全方位的客户关系管理基础，结合完善的产品管理和财务管理，协同简洁实用的办公管理等与企业的客户关系维护和开发息息相关的各项内容完美的融合在一起，是完全实现客户、产品、财务、售后服务、团队管理业绩考核、日常办公协同工作的管理平台，使整个企业的客户管理纳入到统一的规范化管理中。系统基于B/S架构，用户数不限，使用期限不限。包括客户、联系人、产品、合同、回款、售后、日程、公告、知识库、备忘录、个性网址、邮件群发、图表统计、自动提醒、团队管理等功能模块，SQLServer数据库。本设计完成了客户关系系统的开发工作，通过ACCESS数据库对系统涉及到的各种数据对象和数据关系进行设计，再使用ASP程序设计工具通过ADO技术对数据库的信息进行管理。系统采用了比较流行B/S软件设计模式，简单大方友好的操作界面，是企业维护客户关系的好工具。关键词:客户关系；CRM；信息管理ASP；ACCESS数据库ABSTRACTCRMsystemtoafullrangeofcustomerrelationshipmanagementinfrastructure,combinedwithcomprehensiveproductmanagementandfinancialmanagement,collaborationsimpleandpracticalofficemanagementandenterprisecustomerrelationshipmaintenanceandKaifacloselyrelatedtoperfecttheintegrationofthevariouselementstogetheriscompletelyachievecustomer,product,finance,service,teammanagement,performanceassessment,dailyofficemanagementplatformtoworktogethersothatthewholeenterpriseintoaunifiedcustomermanagementstandardizationmanagement.SystembasedonB/Sarchitecture,thenumberofusersnotlimitedto,usetheperiodoflimitation.Includingcustomers,contacts,products,contractsandremittance,sale,schedule,notice,knowledgebase,memos,personalwebsite,e-mailblasts,charts,statistics,automatedreminders,teammanagementmodules,SQLServerdatabase.Thedesigniscompletedthedevelopmentofcustomerrelationshipsystem,ACCESSdatabasesystembyavarietyofdatarelatedtotherelationshipbetweenobjectsanddatadesign,ASPprogrammingtool2andthenusetechnologytothedatabasethroughADOtomanagetheinformation.SystemusesthepopularB/Ssoftwaredesignpatterns,andissimpleandfriendlyinterface,isthecompanymaintaingoodcustomerrelationstool.Keywords:customerrelationshipmanagementCRMinformationdatabaseASPACCESS目录摘要..............................................................................................................................................2第一章系统概述....................................................................................................................61.1系统介绍...........................................................................................................................61.2课题目的及发展.............................................................................................................61.2.1开发一个客户信息管理系统意义........................................................................61.2.2客户关系管理的发展...............................................................................................71.3主要设计功能..................................................................................................................7第二章系统关键技术...........................................................................................................92.1开发工具选择..................................................................................................................92.2开发工具概述.....................................................................................
