©Copyright2006Supply-ChainCouncil,Inc.SupplyChainOperationsReferenceModelSCOR®Version8.0©Supply-ChainCouncil,2006.Allrightsreserved.TheSupply-ChainCouncilhasmadeeveryefforttoassuretheaccuracyandusefulnessoftheinformationandmetricscontainedhereinandisprovidedonan"ASIS"basis.TheSupply-ChainCouncilmakesnowarranty,expressorimplied,ofmerchantability,fitnessforaparticularpurpose,oraccuracy.TheSupply-ChainCouncilmakesnorepresentationastotheresultsobtainedorobtainableanddisclaimsallliabilityfordirect,indirect,specialorconsequentialdamage,includinglostprofits,lostbusinessorthelike,whetherbasedincontract,tort(includingnegligence),productliabilityorotherwise.®SCORisaregisteredtrademarkintheUnitedStatesandCanada.©Copyright2006Supply-ChainCouncil,Inc.AcknowledgementsThefollowingmembers(alphabeticalbycompany)oftheSupply-ChainCouncilTechnicalDevelopmentSteeringCommitteeandProjectTeamsdevotedextensivetimeand/orefforttothedevelopmentofthisModel–SCORVersion8.0.NameCompanyKevinMansfieldAirProducts&Chemicals,IncCherylHarrityAPQCJoeFaccendaAspentechSteveHensleyBlueSkyLogisticsBillGarrisonBoeingJörgNienhausBosch,PaulSchillerBPChemicalsPaulTilsleyBPSergioVaccaBulgariStevenVanneCaterpillarLogisticsEricCosmanTheDowChemicalCompanyRussDickinsonTheDowChemicalCompanyStephenGrahamTheDowChemicalCompanyRayWalkerDuPontLarsMagnussonEricssonCharles-EricRousselEssilorFranceAlexVanBreedamFlandersInstituteforLogisticsCharlieGiffordGE/FanucGeorgeannFearsIBMBenchmarkingChang-ruiRenIBMChinaJinDongIBMChinaLucKremersiCognitiveRobHaganInternationalPaperJürgenRichertJ&MManagementConsultingAGTaylorH.WilkersonLMIShrutiMandanaThePerformanceMeasurementGroupDanSwartwoodPragmatekMontyBoylePriceWaterhouseCoopersGaryCokinsSASKeithUngerStoneTechnologies,Inc.MelindaSpringSupply-ChainCouncilScottStephensSupply-ChainCouncilArneZiegenbeinETHZurichScottSealingUnitedSpaceAllianceJohnNyereUnitedStatesDepartmentofDefensePeterBakerUTiNancyCraftVolvoNishioka-sanAccenture©Copyright2006Supply-ChainCouncil,Inc.June2006SupplyChainOperationsReference-model(SCOR)8.0Contents•Introduction1•PLAN12•SOURCE68•MAKE115•DELIVER168•RETURN252•WorkflowGraphics306•GlossaryProcessTerms354Metrics368BestPractices386InputsandOutputs419•AppendicesAppendixA:MetricsBackgroundDevelopmentInformation434AppendixB:BestPracticesBackgroundDevelopmentInformation511©Copyright2006Supply-ChainCouncil,Inc.1June2006SupplyChainOperationsReference-model(SCOR)8.0IntroductionTheSupplyChainOperationsReference-model(SCOR)istheproductoftheSupply-ChainCouncil(SCC),anindependent,not-for-profit,globalcorporationwithmembershipopentoallcompaniesandorganizationsinterestedinapplyingandadvancingthestate-of-the-artinsupply-chainmanagementsystemsandpractices.TheSCOR-modelcapturestheCouncil’sconsensusviewofsupplychainmanagement.WhilemuchoftheunderlyingcontentoftheModelhasbeenusedbypractitionersformanyyears,theSCOR-modelprovidesauniqueframeworkthatlinksbusinessprocess,metrics,bestpracticesandtechnologyfeaturesintoaunifiedstructuretosupportcommunicationamongsupplychainpartnersandtoimprovetheeffectivenessofsupplychainmanagementandrelatedsupplychainimprovementactivities.TheSCCwasorganizedin1996andinitiallyincluded69practitionercompaniesmeetinginaninformalconsortium.Subsequently,thecompaniesoftheCouncilelectedtoformanindependentnotforprofittradeassociation.ThemajorityoftheS...
