AmericanExpress®GlobalT&EExpenseManagementSurveyGlobalT&EExpenseManagementSurveyAM0025Amex40pgBrochure4/13/0012:07PMPage2Muchhaschangedsince1982,whenAmericanExpresspublishedthefirstSurveyofBusinessTravelManagement.Amorefocusedstyleofcorporateexpensemanagementhasemerged,fuelledbyglobalcompetition,technologicalchange,andtheneedtogeneratevalueforshareholders.Thepressuretoperformisintense,andcompaniesareconstantlyseekingtoreducetheircostsandimproveproductivityinordertomaintainanddeveloptheircompetitiveposition.InrecentyearsT&Ecostshavebecomeafocusofseniormanagementattention,asspendinthisareahasbeengrowingrapidlyandcompanieshavecometorecognisethatthereareconsiderablebenefitstobegainedbyapplyingstrongermanagementdisciplines.AgrowingnumberofcompaniesarealsorealisingthatsignificantresourcesaretiedupinT&Eadministrativeprocesses,andthatstreamliningthesecanyielddirectcostsavingsaswellasimprovepolicycomplianceandnegotiatedsuppliersavings.Tohelpthem,companiesnowhaveanever-increasingrangeoftoolstomanageT&Emoreeffectively,suchascomputersoftwareforbookingtravelarrangementsandprocessingexpenses,smartcardsandelectronictrackingfacilities,andcomprehensivecorporatecardpaymentsystems.Atthesametime,theroleofthetravelmanagerhasbeenrefinedandexpanded,ascompaniesincreasinglycometoseeT&Epurchasingasanarearespondingpositivelytoproactivemanagementwheresignificantbottom-linesavingscanbemade.Travelmanagersarenegotiatingdirectlywithtravelsuppliers,andbusinesstravelagentsareredefiningthemselvesasconsultants,remuneratedonafeebasisasadviserstocorporateclients,ratherthanonacommissionbasisasadistributionchannelforsuppliers.Thissurveyisthereforetimely,comingduringaperiodofrapidstructuralandprocesschange,bothwithincompaniesandwithinthetravelindustry.Ittellsushowcompaniesarecurrentlyrespondingtothechallengesandopportunitiesnowemerging,andprovidessomeusefulpointerstothefuture.Coveringallofthemajorregionsoftheworld,thesurveydrawscomparativeinsightsandpracticesfromtheworld’slargestcorporations.Ithighlightsbothculturaldifferencesandsimilaritiesinanincreasinglyconvergingbusinessworld,andopportunitiesforsharingT&Emanagementbestpractice.Iwouldliketothankallthecompanieswhocontributedtheirknowledgeandexperiencetothissurveyandhavehelpedtomakeitanauthoritativestudyofcurrentpractice.Goingforward,wewillbebuildingonthefindingsofthisreportthroughregularpublicationsbasedonourextensiveongoingbenchmarkingactivitieswithleadingglobalcompanies.ThiswillprovideadynamicviewofglobalissuesinT&Emanagement,whichwehopewillprovideinsightsthatdeliversignificantefficiencyimprovementsandbottom-lineimpact.Ihopethatyouenjoyreadingoursurvey.ThroughoutthereportyouwillfindexpertcommentandrecommendationsfromtheAmericanExpressCorporateServicesConsultingGroup.AstherecognisedleaderinCorporateExpenseManagementwithvastexperienceinadvisingcompanies,Ifeelsureourviewswillhelpyouidentifyvaluableareasforimprovementwithinyourownorganisations.CharlesPetruccelliPresident,TravelServicesGroupInternational,AmericanExpressTheAmericanExpressGlobalT&EExpenseManagementSurveyAmericanExpress®GlobalT&EExpenseManagementSurveyAM0025Amex40pgBrochure4/13/0012:07PMPage4ContentsExecutiveSummaryp.6TheGlobalT&EExpenseManagementSurveyp.11SurveyDesignTheCorporateT&EProfileT&EPolicyp.13EstablishingthePolicyClassofTravelCommunicatingthePolicyEnsuringcomplianceT&EManagementp.18Sh...
