TheUKITandBusinessProcessOutsourcingReportAdefinitiveviewofthedatacentreandbusinessprocessoutsourcingmarket.2HIEuropeBackgroundTheUKITandBusinessProcessOutsourcingReportisnowinits13theditionandbuildson12yearsofcontinuoustrackingandanalysisoftheIToutsourcingmarket.Thisindustrystandardreportisaninvaluableaidtocompanieswithoutsourcing-relatedinterests,providinginformationthatincludesdetailedmarketsizing,rank-ingsofleadingsupplierswithinspecificmarketsandin-depthsupplierprofiles,aswelldatabasescoveringnearly900currentmajoroutsourcingcontractsandalmost600concludedcontracts.Thisinformationenablescompaniestoeffectivelyplanandtargettheiroutsourcingactivities,basedonthemostdetailedandreliableinformationavailable.TheprimaryfocusofthereportisthekeyIToutsourcingmarkets–DatacentreFM(managementofacustomersmainframe/midrange/serveroperations)andBusinessProcessOutsourcing(managementofacus-tomersITrelatedbusinessfunctionse.g.accounts,payroll).Whereapplica-ble,supplierprofilesalsocontaindetailsofknownApplicationsManagement,DesktopFMandNetworkFMcontracts.Thereportenablesyouto:0•Identifythemarketswiththegreatestopportunitiesandpotentialforgrowth0•Assessleadingsuppliers’marketshare,resourcesandrevenues•Identifycompetitors’(orpossiblepartners’)strengthsandweaknesses•Trackcontractsapproachingrenewalandprepareinformedcompetitivebids•KeepabreastofdevelopmentsinDatacentreFMandBusinessProcessOutsourcingmarketsReportHighlights•Detailedmarketsizingandforecasting–segmentingtheITDatacentreandBusinessProcessOutsourcingmarketsseparately•Rankingandanalysisofleadingsuppliersbytypeofoutsourcingserviceandbyverticalmarket•In-depthsupplierprofiles,includingrevenues,detailedcustomerinformationandcommentaryoncompanypositioning/performance*•Databaseofnearly900majoroutsourcingcontractsReportContents1.MarketSizingandForecastingTheresearchmethodologyincorporatesourlongestablished,andcontinuouslyupdated,outsourcinguserdatabase,puttingusinauniquepositiontoreliablysize,segmentandforecasttheUKDatacentreFMandBPOmarket.Thisallowsustoprovidedetailedmarketsizingaccordingto:•DatacentreFMandBPOmarketgrowth•Megaversusnon-megacontractmarketgrowth•Keyverticalmarketsbyvalueandnumberofcontracts•Typeoforganisationthatusesoutsourcingandtypeofbusinessprocessthatisoutsourced•Trendsincontractlengthandvalue100%50%0%19982000-20011999-20001998-1999%Growth2001-20021999200020012002GrowthRatesinDatacentreFMandBPONon-Mega-ContractMarketValuesNon-Mega-ContractsGrowthRates(Value)%ofTotalNon-Mega-ContractMarketValueAccountedforbyDFMandBPOContracts*Detailsasavailable–informationsubjecttoavailability.ResearchApproachAcomprehensiveresearchprogrammeensuresthegreatestpossibleaccuracyanddepthofmarketdata,entailingprimaryresearch(supplierandend-userinterviews)andsecondaryresearch.Meanwhile,amonthlyHIEuropepublication–ContractWatch–continuouslymonitorscontractsign-ingsanddevelopmentsintheoutsourcingindustry,ensuringthatweareawareofthelatestmarketdevelop-ments.Bycombiningthesevariedmethodologiesandsourcesofinforma-tion,weareabletoprovidedetailsonmorethan90%(HIEuropeestimate)ofallmajorDatacentreFMandBusinessProcessOutsourcingcontractscurrentlyinexistence.3HIEurope2.AnalysisofSuppliersThroughanalysisofsuppliers’contracts,weareabletoidentifythesuppliersthatarecurrentlymarketleadersandidentifythosethatareexpandingtheirmarketshare.Thi...
