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GlobalOperateCredentialsFebruary2001OutsourcingContractsOutsourcingContractsAgilentAgilentarea$10billionUSbasedmultinationalcompany,recentlyspunofffromHewlettPackard.Theymakesophisticatedandmeasurementinstrumentsforvarioushightechindustries,includingtelecommunications,microchipmanufacturersandhealthcare.SectorInformationTechnologyDealTypeBusinessProcessOutsourcing(Finance&Administration)GeographyEuropeDuration4yearsStartDate1May2000AnnualRevenue£2.5millionStaffNumber51PricingStructureCostperFTEThecontractistoprovideoutsourcingandconsultingservicestoAgilent,forfinanceandaccounting,inEurope.Agilent’svisionistooutsourcenon-coresupportservicesandre-engineeritsbusinessprocessesthroughimplementingstandardERP,ande-enabledfinance,throughoutitsglobaloperations.WearealsocurrentlypositioningourselvestosupporttheglobalimplementationofOracle.Contact:ClivePitts(+442079515047)CitigroupCitigroup(previouslyCitibank)istheworldsonlytrueglobalbankwithrepresentationinnearlyeverycountryintheworldandaworldclassrangeofproductsandservices.SectorFinancialServicesDealTypeFM-OutsourceGeographyBasedinLewishamdeliveredto27countriesworld-wideDuration8years(FininshedSept2000)StartDateNovember1991StaffNumber120SolutionsandBenefitstoClientOutsourcedthecomputeroperationsandtechnicalsupportandensuringregenerationofsystemsandplatformsManagedandmergedEuroplansfor330projectsforreportingtoseniorsinNewYork.TheEurochangesweretobetakenasanopportunitytoimproveorrationalisethebusinessprocesswhereverpossibleIncreasedprocessorcapacitytosupportincreasedbusinessactivityITcostreducedby20%fromCitibank’soriginalITspendinthisareaContact:KevinReed+44(0870)9044504ConsumerDirect(Telfort)TelfortisthesubsidiaryofBritishTelecomoperatingintheNetherlands.TheyprovidefixedandmobiletelecommunicationsservicesincompetitionwithestablishedDutchandotherforeignownedtelecommunicationcompanies.SectorTelco&MediaDealTypeFullITOutsourceGeographyHollandStructureOutsource(payforassetsandtransferstaff)Duration5YearsStartDate1.3.01AnnualRevenue18millionEurosStaffNumber33ownstaff,57contractorsPricingStructureFixedPriceforcoreserviceSolution-CGE&Yproposedafulloutsourceofboththeinfrastructureandapplicationserviceprovision.ThiswouldallowthetransitionovertimetotheuseofCGE&Ystaffandfacilitiestosupplementtheon-siteprovision.Thisachievedeconomiesofscaleallowingacostsavingtobeofferedagainsttheexistingbudget.TheexpertiseandrelationshipthattheclienthaswiththeGBUwaskeyingivingthemtheconfidencethatCGE&Ywastherightpartner.Contact:ToonVanEijlPhone:+31306898989ContinuumHealthPartnersContinuumHealthPartners,Inc.,wasformedasapartnershipbetweenBethIsraelMedicalCenter,St.Luke's-RooseveltHospitalCenter,LongIslandCollegeHospitalandtheNewYorkEyeandEarInfirmary.Withanannualoperatingbudgetof$1.7billion,Continuumdeliversinpatientcarethroughnearly3,100certifiedbedslocatedinsevenmajorhospitalfacilitiesinNewYork.SectorHealthcareDealTypeITOutsourcingandAMGeographyNorthAmericaStructureInfrastructureoperations(datacenter)services;networkmanagement;end-usersupport;applicationsdevelopment;andapplicationsmanagementDuration7yearsStartDateFebruary2001Revenue$350MillionStaffNumber275transferredCGEYwillprovideinfrastructureoperations(datacenter)services;networkmanagement;end-usersupport,includinghelpdesksupport;applicationsdevelopment;andapplicationsmanagement.Asig...