FAB - Survey Document v1.pptVIP免费

1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABJune,2003BPOSurveyofAccountExecutives2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGlobalandlargecompaniesheavilyusesharedservicecentersandERPpackages,raisingtheirexpectationsfromBPOdealsThereisahighinterestforF&ABPOacrossindustries,asfewprocesseshaveyetbeenoutsourced,besidespayrollForproviderswhocanprovidecostreductionsandimprovedefficiency,therewouldbeopportunityinAP,AR,PayrollandFixedAssetsThemostattractiveindustryverticalshavebeenandwillremaininthenearfuture:financialservices,energy,telecom,andlifesciences/healthcareSmallandmidsizecompanieshaveleveragedsharedservicecentersandERPpackagestolesserextentandarestartingtoseethebenefitsofoutsourcingtoimprovecompetitivenessLargecompanieswithsharedservicesandERParelookingtooutsourcingtocontinueimprovingtheircoststructureandshowahigh/mediumwillingnesstooutsourceLargecompanieswithoutsharedservicesandERP,aswellasmidsizecompanies,alsoshowahigh/mediumwillingnesstooutsource,butmaybeamoreprofitablesegment,sincetheircoststructureisnotyetasoptimizedInaninitialstage,FABshouldonlyfocusonthefollowingindustries:financialservices,energyandtelecomCGEYSurveyresultsshowaCGEYSurveyresultsshowalargeinterestforF&AlargeinterestforF&AoutsourcingoutsourcingIndustryandsizeofcompanyIndustryandsizeofcompanywilldeterminethetimingandwilldeterminethetimingandsizeoftheopportunitysizeoftheopportunityAttractivetargetsegmentsAttractivetargetsegmentsforFABincludebothlargeforFABincludebothlargeandmidsizecompaniesinandmidsizecompaniesinselectindustriesselectindustriesOpportunityExistsforLargeF&ABPOProvidersWithStrongBrandandCostCompetitive,HighQualityOfferings3DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDSurveySummaryAne-mailwassentoutto429AccountExecutivesgloballyacrossallindustriesunderJimGreene’snamerequestingtheircooperationwithaBPOsurveyeffortAfollow-upe-mailwassentaskingabouttheappropriatenesstoconductasurveyfortheclientscoveredbyeachaccountexecutiveThe67accountexecutiveswhoindicatedthattherewasinterestinF&ABPOfromtheirclientreceivedthedetailedquestionnaireSurveyresultsindicatedalargeandgrowinginterestforF&ABPOacrossgeographiesandindustriesSeveralmajoraccountsarecurrentlyindiscussionswithCGEYtooutsourcesomeoralloftheirF&Afunction4DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTED37surveyswerecompletedbyaccountexecutivesforthefollowingcompaniesJPMorganChase–KeithStockMerillLynch–AlviAbuafAmericanExpress–CharlesDeLoneCitigroup–AnthonyKummerlABNAmro–GerritBruggemanANZBank–AlexLeeCIBC–AliHamzaDun&Bradstreet–CharlesDeLoneNasdaq–EdFunaroWestpac–AlexanderLippnerNovaScotiaBank–GregAusmanBarclays–IanShawAMP–StephenSouthallZurichFinancial–SteveOsei-MensahStateFarm–JackDuganAviva-StephenSouthallPrudentialUK-StephenSouthallRSA-StephenSouthallFinancialServicesChevronTexaco–JeffersonBoyleShell–ReginaKennisonBCGas–HughSmithPowergenUK–JonBrookeConocoPhilips–DougShortBrucePower–JaneDiercksCleanawayUK–DavidElmesEnergy&UtilitiesBT&O2–DaveCooperSprint–WilliamHirschTelecommunicationsTNTPostGroup–ArthurRijkFedExAsiaPacific–HainMacKay-CruiseExelAsiaPacific–HainmacKay-CruiseDistributionSyngenta–BarryBowenPfizer–JohnDonnellLifeSciencesPhillipsMedicalSystems–JohnCouplandFord–ArchibaldCameronManufacturingMarks&Spencer–MalcolmProutRetailRegi...