FAB - Customer Assessment v11.pptVIP免费

1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABJune11,2003CustomerAssessment2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGlobalandlargecompaniesheavilyusesharedservicecentersandERPpackages,raisingtheirexpectationsfromBPOdealsThereisahighinterestforF&ABPOacrossindustries,asfewprocesseshaveyetbeenoutsourced,besidespayrollForproviderswhocanprovidecostreductionsandimprovedefficiency,therewouldbeopportunityinAP,AR,PayrollandFixedAssetsThemostattractiveindustryverticalshavebeenandwillremaininthenearfuture:financialservices,energy,telecom,andlifesciences/healthcareSmallandmidsizecompanieshaveleveragedsharedservicecentersandERPpackagestolesserextentandarestartingtoseethebenefitsofoutsourcingtoimprovecompetitivenessLargecompanieswithsharedservicesandERParelookingtooutsourcingtocontinueimprovingtheircoststructureandshowahigh/mediumwillingnesstooutsourceLargecompanieswithoutsharedservicesandERP,aswellasmidsizecompanies,alsoshowahigh/mediumwillingnesstooutsource,butmaybeamoreprofitablesegment,sincetheircoststructureisnotyetasoptimizedInaninitialstage,FABshouldonlyfocusonthefollowingindustries:financialservices,energyandtelecomCGEYSurveyresultsshowaCGEYSurveyresultsshowalargeinterestforF&AlargeinterestforF&AoutsourcingoutsourcingIndustryandsizeofcompanyIndustryandsizeofcompanywilldeterminethetimingandwilldeterminethetimingandsizeoftheopportunitysizeoftheopportunityAttractivetargetsegmentsAttractivetargetsegmentsforFABincludebothlargeforFABincludebothlargeandmidsizecompaniesinandmidsizecompaniesinselectindustriesselectindustriesOpportunityExistsforLargeF&ABPOProvidersWithStrongBrandandCostCompetitive,HighQualityOfferings3DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDSurveyResultsOutof429totale-mailsthatweresentout,119accountexecutivesresponded,indicatingwhethertheywouldbeinterestedinparticipatinginoursurveyOutof119responseswereceived,67accountexecutivesindicatedaninterestinparticipatinginthesurveyOutofthe67surveysthatweresentout,37surveyswerecompletedandreturned38%11%19%8%5%8%5%3%0%10%20%30%40%50%BankingInsuranceEnergyTelecomLifeSciencesDistributionManufacturingRetail38%27%8%8%8%5%5%0%10%20%30%40%50%USUKNetherlandsCanadaAustraliaSwitzerlandAsia5%35%57%0%10%20%30%40%50%60%Under$1Billion$1-10BillionOver$10BillionRespondentsbySectorRespondentsbyCountryRespondentsbySizeRespondedDidnotrespondNointerestExpressedinterestSurveynotreturned30(45%)Surveynotreturned30(45%)Surveyreturned37(55%)Surveyreturned37(55%)119(28%)119(28%)310(72%)310(72%)67(56%)67(56%)50(42%)50(42%)Source:CGEYGlobalF&ABPOSurveyof400AccountExecutives,May2003SummaryofRespondentstotheSurvey4DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGlobalandlargemarketcompanieshavemadesignificantuseofsharedservicesandleadingGlobalandlargemarketcompanieshavemadesignificantuseofsharedservicesandleadingedgetechnologytotransformtheirfinanceorganizationswithFSIlaggingthefieldedgetechnologytotransformtheirfinanceorganizationswithFSIlaggingthefieldGlobalCompanies(over$10Brevenue)LargeMarketCompanies($1-$10Brevenue)Small&MediumMarketCompanies(under$1billion)AllFinSvcsAllFinSvcsAllFinSvcsUseofFinanceSharedServices67%64%62%66%50%NotMeaningfulUseofERP76%82%77%100%100%NotMeaningfulWillingnesstoOutsourceF&AProcessesMedium-HighMediumMedium-HighMediumMediumNotMeaningfulSource:CGEYGlobalF&ABPOSurveyof400Companies,May2003…creatingchallengesinthemarketplacefornewBPOent...