axp and cgey fab discussion document - final.pptVIP免费

FinanceasaBusinessDiscussionDocument3/05/03StrategyMeeting2MeetingObjectivesDiscusscurrentandfuturestateforF&ABPOasitrelatestobothofourstrategiesProvideourPOVonwhat’sneedednowtogetto2005goalsCredentializeourabilityandinterestinpartneringinthemarketAgreetomoveforwardwithimmediatenextsteps,includingdevelopmentofabusinessplan3ExecutivesummaryAXPandCGEYsharethesamegoal…tobeprominentintheFinanceandAccountingBPOspaceWearealreadyanactiveplayer,andcommittedtoexpandingourlongtermbusinessviastrategicpartnershipsWhilewe’retalkingtoseveralFortune100companiesaboutpossiblepartnerships,webelieveAXPhasverystrongpotentialIt’stoourmutualbenefittolaunchtheactionsneededforexecutivego/nogodecisions…providesusbothwithaclearergoforwardpictureCreatingthebusinessplanandmodelGainexecutiveapproval–assuretheappetiteforresourcesandinvestmentUnderstandtheinternalandexternal“showstoppers”CGEYiswillingtoinvestwithAXPtoaccelerateFAB-withthegoalofexploringalongtermbusinesspartnershipAreweaseriouscontender?StartwithinitialjointinvestmentinbusinessplandevelopmentBasedonyourgoaltoachieverevenuein2005,actionmustcommencenowEstablishjointAXP/CGEYteamtocompletebusinessplanin6–8weeksSetupexecutivereviewpointsLaunchkick-offandplanningsessionnextweek4CurrentBPObusinessenvironmentandmarketsituation27providersmakeupthetop100outsourcingcontractsfor20012002sawsignificantconsolidation(IBM/PWC,MellonFinancialacquiredUnifi)BPOdealsareone-offwithonlyafewleveragingthework,processes,centersandexperienceofotherdealsThemarketplaceisdividedinto4segmentsofplayersSmallnichepureplays(verticals)VenturecapitalorIndiabasedfirmsIToutsourcingfirmsConsultingfirmsNewoff–shoreprovidersenteredthemarketin2001and2002End-userspin-offtrendscontinued–sharedserviceorganizationsWorldwidespendingonBPOwillgrowto$1.2trillionby2006Worldwidefinanceandaccountingoutsourcingmarketwillgrowfrom$36.4billionin2001to$64.9billionby2004(12.3%CAGR)U.Saccountedfor$22billionofthefinanceandaccountingoutsourcingmarketin2001andisexpectedtogrowto$34.1billionby2006(8.9%CAGR)OverallthetrendcontinueswithsaleoflargesharedservicecentersbyFortune100companiestoexternalservicesfirmsTheBPOmarketisexpectedtogrow….…thoughproviderstothemarketarefragmentedSources:IDC,GartnerDataquest,LehmanBrothers,CGEYanalysis5ClientBPOProviderBusinessFunctionIDCEstimatedContractValueBTMontereyFacilitiesoperationandmanagement$725mPrudentialExultHR$700mHydroOneCGE&YF&A,HR,SupplyChain,CustomerService,andSettlements$645mInternationalPaperExultHR$600mFranklinCoveyEDSCustomercare,warehousinganddistribution$469mCGEYisasignificantplayerinlargescaleBPOdeals…andwithouroutsourcingrevenuesof$1.8Band13,500employeesCGE&YismakingacommitmenttobealeaderintheF&ABPOmarketplaceGainedconsiderablemarketsharein2002GoodbacklogofbusinessOver200projectsinsharedserviceswhichhasledtoBPOwinsandpotentialforBPOcustomers6OurglobalpresenceprovidesstrongcoveragewithinmainstreamandemergingmarketsBPOBusinessProfileOver25BPOclientsgloballyInnovativepartneringanddealstructuringUniqueblendofconsultingandoutsourcingAmericasAsiaPacificUKN.A.ServiceCentersTorontoOurCoreBPOOfferingsFinance&AccountingTransformationSupplyChainTransformationCustomerRelationshipManagementAsiaPacificServiceCentersHongKong/ChinaSingaporeU.K.ServiceCentersL...