SeniorManagementWorkshopTelephoneOrganizationofThailandCONFIDENTIALThisreportissolelyfortheuseofclientpersonnel.Nopartofitmaybecirculated,quoted,orreproducedfordistributionoutsidetheclientorganizationwithoutpriorwrittenapprovalfromMcKinsey&Company.ThismaterialwasusedbyMcKinsey&Companyduringanoralpresentation;itisnotacompleterecordofthediscussion.DiscussionpapersBangkok,June19,19992990617BKZXW380WWGZWORKSHOPAGENDAIntroductiontoMcKinsey•Firmbackground•Telecomexperience•PeopleheretodayTransformationcasestudies•Belgacom•Ameritech•CANTV•TPSALunchPerspectivesontelecomorganizations•Buildingacustomer-facingorganization•NeworganizationalparadigmsOpendiscussionon"challengesfacingTOT"•Specificlessonsfrominternationalexperience•Potentialapproachestoovercomingchallenges10:00-10:1510:15-12:3012:30-13:3013:30-15:0015:00-16:003990617BKZXW380WWGZMcKINSEYPARTICIPANTSSource:McKinsey•DirectorinMcKinsey'sChicagoOffice,leaderofMcKinsey'sAmericanTelecomPracticewithdeepexpertiseinorganizationandtransformationissues•PartnerinMcKinsey'sBrusselsOfficeandleaderofEuropeanTelecomsPracticewith10yearsexperienceinTelecommunicationsandextensiveexperienceinorganizationaltransformationinEuropeandLatinAmerica•PartnerinMcKinsey'sBrusselsOfficewithdirectexperiencetransformingtelcosinEuropeandLatinAmerica•PartnerinMcKinsey'sWarsawOffice,extensiveandcurrentexperienceintelcostransformationinemergingeconomies•ManagingpartnerinMcKinsey'sBangkokOfficewithextensiveexperienceinchangemanagementandorganizationalrestructuring•SeniorEngagementManagerinMcKinsey'sSingaporeOfficewithexperienceinworkingfortelcosaroundAsia/Pacific•GerhardBette•ScottBeardsley•FrancisDeprez•JacekPoswiata•WalterWintersteller•ChrisDorian•DirectorinMcKinsey'sSingaporeOffice,OfficeManagerSouthEastAsia•TrevorMacMurray4990617BKZXW380WWGZCONTENTS•IntroductiontoMcKinsey•Transformationcasestudies–Belgacom–Ameritech–CANTV–TPSA•Perspectivesontelecomorganizations•Discussion:ChallengesfacingTOTWalterWinterstellerScottBeardsleyGerhardBetteFrancisDeprezJacekPoswiataFrancisDeprezAllIntroductiontoMcKinseyWalterWintersteller-McKinseyBangkokCONFIDENTIALThisreportissolelyfortheuseofclientpersonnel.Nopartofitmaybecirculated,quoted,orreproducedfordistributionoutsidetheclientorganizationwithoutpriorwrittenapprovalfromMcKinsey&Company.ThismaterialwasusedbyMcKinsey&Companyduringanoralpresentation;itisnotacompleterecordofthediscussion.WorkshopwithSeniormanagementBangkok,June19,1999TelephoneOrganizationofThailand6990617BKZXW380WWGZINTRODUCTIONTOMcKINSEY•Whoweareandhowwework•McKinseyinAsiaandThailand•McKinsey'sTelecompractice7990617BKZXW380WWGZUNRIVALLEDTALENT•4,600professionalsworldwide•550in15officesinAsiaConsistentlywinsthewarfortalentWHOISMcKINSEYSource:McKinseyUNEQUALLEDCLIENTRELATIONSHIPS•>50%oftheFortune500•Deepandlastingrelationships•Topmanagementperspective•“PrimaryCounselors”GLOBALREACHANDCAPABILITY•76Officesin40countries•20globalindustrysectors•>$100millionp.a.research•22globalfunctionalpractices•McKinseyGlobalInstituteBASEDONSTRONGPRINCIPLES•Oneglobalfirm•Selfgovernedpartnership•Strictconfidentiality•Independentandfact-based8990617BKZXW380WWGZTobuildagreatinstitution–onethatwillattract,develop,motivate,andretainexceptionalpeopleMcKINSEYMISSIONSource:McKinseyTohelpourclientsmakepositive,lastingandsubstantia...
