KeyIssues/QuestionsInChinaTelecomOrganizationDesign1.NetworkOrganization1.1What’sthebestpractice(principles)fornetworkorganizationdesignintelco?Whatistheinternationaltrendintelconetworkorganization?1.2Inadistributedgeographicsituation(likeChina),whatrolesandresponsibilitiesshouldcorporatecenter,BU,regionandlocalloopeachplayinnetworkstrategyandplanning,networkstandardsetting,construction,networkmonitor,networkresourceallocation,networkoperationandmaintenanceforvarioustypesandlevelsofnetwork(includingbackbone,transport,access,ATM,IP,etc.)?Whatistheimpliedgovernancemodelfornetworkorganization?1.3Istechnology(i.e.,monitoring,maintenancetechnology)adrivingfactorinnetworkorganizationgovernanceevolution?Forexample,ifduetotechnologicaladvanceinnetworkmanagementtechnology,CT’scorporatecenternetworkcentercouldmonitorandallocateresourcesinacentralizedfashion,thentherolesandresponsibilitiesatprovincialandlocalloopwouldbefurtherreduced(althoughnoteliminatedassomeothertaskssuchasmaintenancewillstillgetdoneatlocallevel)2.ITOrganization2.1What’sthebestpractice(principles)forITorganizationintelco?2.2Inadistributedgeographicsituation(likeChina),whatrolesandresponsibilitiesshouldcorporate,BU,regionandlocalloopeachplayinITstrategydevelopment,ITarchitectureandmigrationplandesign,ITsystemsdevelopment(includingOSS,ERPanddecisionsupportsystem),ITsystemsoperation,maintenance/support.2.3GiventhatCTdoesnothaveaclearITstrategyyet,towhatlevelofdetailshouldweprescribeourrecommendation?3.KeyAccountOrganization,CarrierServices,International3.1Whataretheglobalpracticesindefiningkeyaccount?HaveyouseenanytelcoinwhichaKeyAccountBUhandlinggroupkeyaccountsandlocalloophandlinglocalloopkeyaccounts?3.2IsCarrierServicesusuallyincludedintheKeyAccountBU?Orit’sbettertosetupanindependentBUtohandlecarrierservices?Whataretheprosandconsofthesetwooptions?3.3WheredowedrawthelinebetweenCarrierServicesandInternationalBusiness?(e.g.,carrierservicesonlyhandleinterconnectionofdomesticcarriersandinternationalbusinessberesponsibleforinterconnectionwithglobalcarriers)4.InternetandPayphone4.1WehaverecommendedindependentandverticallymanagedpayphoneandinternetBUs.However,bothbusinessesaredependentonnetworkandlocalloopsseemtobenaturalownersofsales,marketingandback-endprovisionofthesetwobusinessesgivenourcurrentFrontandBackEnddesignoflocallooporganization(inBPRproject).Itseemsefficienttoleveragethecurrentsalesforcetosellinternetservices.IsitpossibletoletlocalloopstillmanagethelocalpayphoneandinternetbusinessesandsetupacommissionmodelbetweenverticalBUsandlocalloopstoaccountforrevenue?(e.g.,InternetBUwillpayacommissiontolocallooponsalesofinternetservicestoaligninterest)4.2HowdoesothertelcosmanagethesetwobusinessesandaligninterestwithotherBUsuchasResidentialorSMEBU?5.CLECorganization(inthenorth)5.1Iftheshort-termstrategicfocusinChinaTelecom’sCLECarea(north)istoofferseamlessservicestonationalkeyaccounts,whatisthebestorganizationtosupportthisstrategicinitiative?5.2Longerterm,isitbettertosetupaCLECBU?
